Assistant Manager (Bridal and Couture) City of Westminster, England
Job description
Vivienne Westwood is looking for an Assistant Manager to join our team based in our Davies Street store.
About the role:
As the Assistant Manager you will promote the brand and develop the business through optimizing sales and excellent customer service.
Key responsibilities of our Assistant Manager:
- Demonstrate a strong awareness of the business within the framework of defined brand objectives and KPIs
- Handle issues in a timely manner according to company policies and operational procedures
- Provide regular feedback to the Retail Area Manager regarding store performance and other store operative issues
- Achieve store budget and optimize sell-out within the budget provided
- Manage all cash and credit card handling and banking procedures according to company guidelines
- Ensure that product deliveries and movements are processed according to company stock management guidelines
- Be responsible for the good image of the store, always ensuring it is clean and well maintained according to the company visual merchandising standards
- Lead by example, acting as a role model for the team
- Coach and train the staff to improve the business performance
- Conduct fitting appointments, confidently suggesting styles to suit customer’s needs
- Manage client fitting dates and all communication between them and the couture team during the time it takes to complete the gown
- Feed back to Store Manager which styles need to be repaired and which styles we could make new samples for
- Assist Store Manager with managing the archive of samples held in the store, booking in and out and keeping track of everything including repairs and dry cleaning,
- Assist Store Manager and Press/ Marketing teams with all events held by and at the shop.
What we are looking for in our Assistant Manager:
- Have between 2 and 5 years of experience in a luxury retail business as a manager or assistant manager as well as bridal/ couture experience
- Have strong experience in managing, developing and motivating a sales team
- Have excellent communication skills (both verbal and non-verbal) and be able to meet and exceed customers’ expectations every time.
Benefits of becoming our Assistant Manager:
- Monthly commission and bi-annual bonus based on store performance,
- Uniform allowance,
- Staff discount,
- Training,
- Opportunity to develop new skills and progress in your career,
- Opportunity to work for a company that cares and believes in people and environment.
If you think you’ve got what it takes and would like to join our team as an Assistant Manager, please click 'Apply’ now.
Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.
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