Assistant Manager Bath, England
Job description
The pub
The Hare & Hounds is a beautiful destination venue, high on Lansdown Hill just outside Bath. It has stunning views overlooking the Charlcombe Valley and is busy morning, noon and night, especially in the summer when customers come from miles around to enjoy the sun terraces, outside bar and decking on the lower garden.
The Hare & Hounds holds one AA rosette for its cooking and serves home-cooked seasonal food all day, every day.
The role
The Assistant Manager's role is to provide support to the General Manager and Deputy Manager with a particular focus on delivering a consistently great customer experience to guests. You are part of the management team responsible for the smooth running of the pub.
The role is also to drive the business forward by improving standards, growing sales and developing high performing teams that can deliver awesomely good guest experiences.
You’ll need to have a friendly manner and be a good team player – great service comes from working well with your colleagues.
The Hare & Hounds supports a large team of front of house staff so your people and team building skills will be particularly important.
Front of House
The role of the front of house team isn’t to serve food & drink – it’s to make every customer’s visit special. Of course, that often involves serving food and drink, but it’s so much more than that; a good front of house team turn good customer visits into great ones.
Our front of house roles give you a real opportunity to grow, learn and develop both personally and professionally. You’ll be working alongside people with a shared passion for delivering great service.
When it comes to service, we believe it’s about doing the basics really well and attention to detail; but above all it’s about the people. You can make the difference and make a customer’s visit truly memorable.
The Hare & Hounds is busy pretty much all year around, but especially so in the summer when the terraces and garden bar open. The introduction of our pay and order app helps front of house staff manage and give better customer service to the large number of customers who visit the pub on sunny days. It's one of several pieces pieces of technology you'll see in action that help deliver a smooth operation.
Package
- Starting salary of £27,000 (45 hour week)
- Annual bonus, worth £2,000 (targeted and paid quarterly)
- Plus equal share of service charge, currently averaging £7,500 per year per full time employee
- In addition to service charge, you’ll receive an equal share of tips, with every penny going to the staff
- Paid overtime – completely optional, but should you wish to pick up an extra shift, we pay you for each hour extra you work
We offer a great package of benefits…
- 25% staff discount off food and drink in all of our pubs for you plus a guest
- Wine at cost price – you can buy any bottle of wine from our list at cost price (up to 75% off)
- Great quality free staff meals when on duty and bottomless hot drinks
- Free nightly staff taxi from the pub to the centre of Bath *Hare & Hounds only
- Annual dinner on us – every year on your work anniversary, we will treat you and a guest to a 3-course dinner on us, plus a bottle of wine
- Recommend a friend scheme – nominate someone you know, and if successful earn £1,000 (chefs), £500 (managers) or £200 (any other team member)
- Inspirational staff trips and supplier visits
- Annual staff party with all the teams from each pub – time to let your hair down!
- Christmas day off to spend time with friends and family
- Fair tip policy – the company takes no part of this, every penny goes to our team
- Emotional & financial support & advice line available 24/7 via access to The Licensed Trade Charity
- Long service reward of increased pension contributions, annual leave and company sick pay; the longer you’re with us, the more benefits you accrue
Great training & development programme – helping you grow personally & professionally
- Proven progression – 68% of our managers and 50% of our chefs have been promoted from within.
- Our online training platform, Flow gives staff a clear career development and training journey consisting of a mix of online tutorials and external training sessions.
- WSET level 2 qualification for all our management teams within your first year.
- Staff trips - every bit as important as a structured training programme, staff trips are an essential part of what makes working for The Bath Pub Company special. We try to send all our staff on experience and discovery trips to inspire and reward them. They play a key part in helping staff for all levels to develop skills knowledge and experiences and to have some well deserved fun.
