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Job description

Job Title: Assistant Manager

Basic guaranteed salary offered: £26,000

Duties and skills required – Assistant Manager:

• To ensure high levels of customer care within the shop and monitor business standards.

• To perform such other duties, comparable in responsibility, as may from time to time be directed by seniors.

• Effectively supervise performance of staff, ensure compliance with shop rules and regulation, ensure smooth operation of the shop.

• To ensure the effective day to day operation of the shop within agreed budgets and targets.

• Ensure all staff deliver a professional, friendly service to all customers.

• Create a customer service led culture which is always striving to improve performance.

• Maximise opportunities to drive sales and increase footfall.

• Drive the team to achieve both individual and branch targets including sales, shrink, pricing, waste, cash loss and staff costs.

• Effectively handling any customer and employee complaints to minimise disputes.

• Effectively liaise with staff to ensure accurate knowledge of post office services that can be provided to customers.

• Oversee sales target, stock, vending prices, discount rates and quality of merchandise.

• Develop and implement sales strategies to meet and exceed sales targets.

• Make effective use of displays and advertising to encourage a flow of customers.

Job requirements:

• Bachelor’s degree in marketing/management preferred. Bachelor’s degree in other relevant subject or equivalent vocational qualifications considered.

• Minimum 1 – 2 years’ experience in a similar role required. On the job training available.

Skills required:

• Leadership.

• Effective communication.

• Be able to work accurately under pressure.

• Organisation.

• Effective customer service.

Job Type: Full-time

Salary: £26,000.00 per year

Benefits:

• Free parking
• UK visa sponsorship

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ross and Cromarty: reliably commute or plan to relocate before starting work (required)

Work Location: One location