Assistant Kitchen Manager Stockton-on-Tees, England
Job description
Your primary focus is on delivering great food for our students.
You will have assist the Catering Manager with overall management responsibility for the school catering operation, setting and driving standards and managing in line with agreed budgets and targets.
The key to the success of this role will be positive leadership of your team and building and maintaining positive relationships with your client and students.
You will have some day to day management of and oversight of a team of front line employees performing the specified service
Hours - 32.5 Mon to Fri (08.00 to 14.30) TERM TIME ONLY
KEY RESPONSIBILITIES
Health & Safety
· Ensure all accident reporting procedures are adhered to and dangerous occurrences are reported to your line manager immediately
· Undertake Risk Assessments on methods of work and correct use of chemicals and equipment
· Attend Health and Safety meetings as requested
· Carry out all tasks to the contract specification or legislation, including Health and Safety, Food Safety and Personal Hygiene
· Ensure correct materials, equipment and methods are used at all times.
· Ensure equipment is kept clean and in good working order and ensure all faulty equipment/machinery is reported immediately to your manager
· Cooperate with Environmental Health Office audits and action any feedback as appropriate
· Ensure all staff wear the appropriate work attire including PPE
Food Focus
· consult your client on the menu and provide customer feedback to the Company
· Ensure compliance with the nominated suppliers and approved product list in your area of responsibility
· Ensure Company Food Policies are complied with (i.e. cultural, religious, ethnic, allergies, special diets)
· Follow the correct recipes and ensure compliance with menus are adhered to daily, including all displays, presentation, promotion and pricing
· Ensure sales production is produced to the correct amount each day, that portion control is correct and waste is reduced
· Demonstrate a clear understanding of the relationship between providing high quality food and increased sales and uptake.
· Seek customer satisfaction levels and act on feedback
Customers
· To act promptly and professionally to Company and Client requests
· Develop and maintain good working relationships with our customers and ISS colleagues
· Regularly talk with clients and customers about the standard of our service and consider appropriate changes if required
· Plan and conduct a programme of events and activities to promote the service and improve customer experience
· Understand customer wants and desires and ensure the efforts of your team are to meet these needs.
People Management
· Communicate regularly with your team including cascading all team briefings, emails, notices etc
· Manage your team in line with the Company’s policies and procedures
· Manage and motivate your team of staff to provide a customer focused service provision at all times.
· Carry out induction of new employees, and refresher training of existing employees to include skills and method training, including essential Tool-Box-Talks talks.
· Attend meetings and cluster groups as required by the Company
· Train staff to the highest standards as directed by the Company
· Take responsibility for your own personal development plan to demonstrate commitment to continuous improvement
Planning and Control / Reporting
· Comply with Company policies and procedures throughout your area of responsibility
· Discuss new ideas with your team and line manager that will drive improved satisfaction to our Customers, Clients, Teams and Shareholders. Introduce when agreed
· Ensure effective plans and controls are in place to achieve business objectives
· Ensure information is accurately recorded and maintained (timesheets, stock sheets, training records, sales, meal numbers, etc)
· Review performance and ensure action plans are developed and implemented to drive improved performance (Meal Growth, Pence per Meal, Meals Per Hour, Audit, Risk Assessments, Training, Personal Development Plans, etc)
Finance
· Operate systems i.e Blue Runner/Saffron within your remit where directed, and to be fully conversant with its operation on a practical level
· To maintain financial control of labour, food and materials to keep within targets
· Control cash collection, reconciliation, preparation of cash for banking and banking where appropriate
Change Management
· Maintain personal and professional development to meet the changing demands of the job
· Participate in appropriate training activities and encourage and support staff development and training
· To ensure that efficient and economic use is made of all resources
Relevant Training and Qualifications
Essential:
· Level 2 Food Safety Certificate or equivalent (or must complete and pass this training in first three months of employment at ISS – post holder must achieve this as a minimum)
· Health and Safety Certificate or equivalent (or must complete and pass this training in first three months of employment at ISS – post holder must achieve this as a minimum)
Requirement to complete mandatory ISS training and development initiatives as and when required
Person Specification:
Skills and Experience:
· A minimum 1 years’ experience in a managerial role or the potential to develop from a catering assistant with additional training and development
· Demonstrate acceptable level of understanding of Health and Safety and accident prevention
· Ability to demonstrate understanding profit and loss
· Good communication skills
· Excellent interpersonal, administrative and organisational skills
· Ability to build strong enduring relationships with clients, customer and colleagues
· Confident PC skills and experience using Microsoft Office
Attributes:
· Positive pro-active attitude
· High energy and drive to deliver beyond expectations
NB - Carry out any other reasonable duties as directed by your line manager
- This role is Term time only and the salary is adjusted accordingly.
- The hourly rate is subject to experiance
Job Types: Full-time, Permanent
Salary: £12.00-£14.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stockton on tees, TS19 8TF: reliably commute or plan to relocate before starting work (required)
Experience:
- Catering management: 1 year (required)
Work Location: In person
Application deadline: 06/06/2023
