Assistant Front Office Manager

Assistant Front Office Manager Newcastle upon Tyne, England

Hotel Indigo Newcastle
Full Time Newcastle upon Tyne, England 26000 GBP ANNUAL Today
Job description

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighbourhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Making travel inspiring. It’s what we do.

When guests enter our lobby, they enter the heart of our world. Bags, parking, registration, check-in – a flawless entrance managed by you. As Front Office Manager, you’ll choreograph every moment of our guests stay. Motivating your team to deliver outstanding hospitality that sees them return time and again.

Responsible for both Reception and Nights teams, you will oversee every aspect of the Front Office teams duties: from welcomes to ongoing guest relations. In fact, you’ll train your whole team to deliver truly exceptional service. You’ll bring a calm head and natural flair, and in return, well offer you an extraordinary career.

Key accountabilities:

· Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.

· Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.

· Deals with guests promptly upon arrival and departure, as per company standards for check in and out procedures.

· To be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.

· To carryout, reviews and updates where appropriate, all Reception and Nights procedures.

· Ensure that the team are punctual, polite and courteous and helpful to guests and colleagues at all times.

· To maximise revenue by following rate level management principles.

· Ensure the teams professional appearance and manner to all visitors, resulting in positive PR both internally and externally.

· Be aware of your responsibility for the security of guest and hotel property.

· Ensure that the team performs all guest accounting functions according to the hotels policies and procedures

· Prepare, check and monitor department forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.

· Order and purchase departmental supplies, carry out monthly stock takes and action any discrepancies in line with company standards.

· Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss account and the company’s business as a whole.

· Control department’s costs through correct storage and distribution of supplies.

· Carry out Duty Manager responsibilities in order to support the Hotels business needs

Job Type: Full-time

Salary: From £26,000.00 per year

Benefits:

  • Canteen
  • Company events
  • Employee discount
  • Free parking
  • On-site gym
  • On-site parking

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: FOM

Assistant Front Office Manager
Hotel Indigo Newcastle

www.hotelindigo.com
Denham, United Kingdom
Keith Barr
Unknown / Non-Applicable
5001 to 10000 Employees
Unknown
Hotels & Resorts
Related Jobs

All Related Listed jobs

Service Driver
Greenleaf Hygiene Solutions (Scotland) Ltd United Kingdom 23803 - 25803 GBP ANNUAL Today

Youll have your own company vehicle at home, therefore, in your company uniform, youll either travel to your first customer of the day, or head to our offices

Contact Centre Team Manager
iGO4 Limited Peterborough, England 25000 - 34500 GBP ANNUAL Today

Suitable working space to allow you to work from home. 2 days per year for our volunteering days (fully paid). Customer service experience (minimum 2 years).

Foundation Analysts
MI5 Belfast, Northern Ireland Today

Assessment centre Youll attend an online assessment centre involving an interview, roleplay and written exercise. Paid parental and adoption leave.

Therapy Technical Instructor
Gateshead Health NHS Foundation Trust Gateshead, England 21730 - 23177 GBP ANNUAL Today

To enable patients to achieve their optimum level of independence in mobility and activities of daily living. To be responsible for prioritising and planning of

Software Engineer - Mobile
The Co-operative Bank Manchester, England 36000 - 45000 GBP ANNUAL Today

2 paid days for volunteering per year. Experienced mobile application developer working with digital solutions for mobile and tablet Experience with iOS or