Assistant Front Of House Manager London, England
Job description
Salary up to £36,000/year plus incentives from upsell
The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.
Hilton was voted #2 Great places to work in 2022. Our industry is all about people so we are serious about taking care of our team members and support their career ambitions in an individualised way. The Hilton London Canary Wharf has a solid track record in developing people at all levels for longer term careers. We also welcome those that are looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit.
An Assistant Front Of House Manager assists in supervising the FFront Of House Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing?
- Assist the Front Of House Manager to oversee the entire Front Of House operation to maintain high standards
- Assist the Front Of House to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Front Of House with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Of House Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, in the absence of the Front Of House Manager, and produce minutes
- Assist the Front Of House Manager with staff performance issues in compliance with company policies and procedures
- Assist the Front Of House Manager with recruiting, managing, training and developing the Front Of House team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
Benefits
- Competitive Salary
- Referral Bonus
- Go Hilton travel program
- Incentive programs / Bonus
- Holiday allowance that increases with length of service
- Sick pay that increases with length of service
- Opportunity to enrol in an apprenticeship
- Meals on duty
- Uniform provided / Laundry service dependent on role
Job Type: Full-time
Salary: Up to £36,000.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: One location
