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Job description

Assistant Food & Beverage Manager

Job Purpose

Heacham Manor Hotel is a place for special food & beverage experience, where unforgettable memories are created. It is the mixture of sights, sounds, scents and service that bring our customers back.

In your role as an Assistant F&B Manager you will support the F&B Operations Manager along with the Deputy Food & Beverage Manager, in the overall daily operation and management of the Food & Beverage team across the Heacham Manor F&B Venues, which will include working with the Events team to deliver F&B requirements for events.

You will be responsible for ensuring guests receive an excellent quality of service, consistency in food standards & cleanliness, and will ensure effective management and training of the team to deliver this. The assistant F&B Manager will be responsible for assisting with the development of the F&B team whilst maintaining standards, procedures, quality, and profitability and ensuring our 5* food hygiene rating is always maintained, together with a minimum of 1 Rosette award for the Mulberry Restaurant.

The business

Heacham Manor Hotel is a 52 bedroom, 3 star luxury country house hotel and golf club with a popular AA Rosette Restaurant, set in beautiful parkland close to the stunning North Norfolk beaches, the Victorian seaside town of Hunstanton and the Royal Sandringham Estate. It is part of Searles Leisure Group, a privately owned and successful family run business with over 60 years trading under its belt.

The Pavilion at Heacham Manor is a multi-purpose venue housing a sports bar with adjoining restaurant overlooking the golf course, a lounge bar and terrace with beautiful views across the golf course and out to sea, and a function/events Centre that can accommodate weddings, celebrations, meetings, conferences and more. The building also contains 7 bedrooms, a golf shop, and other facilities for golfers, all of which are set within the new building in the grounds of Heacham Manor Hotel.

Salary: up to £25 700 per annum depending on experience

Hours: 42.5 hours including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Company Benefits

• Free Use of Company facilities including Clubhouse, Children's Sidney Soft Play, Swimming Pools, Splash Pool & Gym.
• Discounts in Searles Leisure Resort Food & Beverage Outlets.
• Discounts at The Mulberry Restaurant at Heacham Manor Hotel.
• Discounts on Golf Memberships.
• Discounts at the Princess Theatre.
• Offers on accommodation at Searles Leisure Resort and Heacham Manor Hotel.

Job responsibilities

· Ensure schedules are in place so that all shifts are fully staffed; overhead costs are managed within budgets, whilst adhering to the needs of the business.

· Manage and support the teams to ensure guests receive an excellent quality of service, consistency in food standards & cleanliness.

· Support the Deputy F & B Manager & F&B Operations Manager in the effective running of the Restaurants & Bars.

· Monitoring employees to ensure they are punctual and adhere to the company’s uniform standards. Ensure staffing, time sheets wages, holidays, and absences are managed and kept in line with company HR policies.

· Coordinating/communicating with the hotel managers/supervisors to ensure the staff are working effectively to ensure the smooth running of the department.

· Ensure all Cash Handling procedures are followed, and team members are adequately trained to ensure security of cash and banking.

· Drive and motivate the team towards achieving company target GP%. Knowledgeable of basic elements of the P&L for the department in order to manage costs and maintaining profitability.

· Participate in developing new revenue streams for Food & Beverage operations.

· Monitor the quality of service, food, efficiency of staff, attention to detail and cleanliness of the F&B outlets, dining rooms, banquet rooms and guest service areas.

· Perform physical monthly inventory and adhere to cost and budgetary goals.

· Assist with placing orders whilst establishing and maintain adequate par levels in the absence of the Deputy F & B Manager where required.

· Conduct daily service staff line meetings, review daily specials, menu changes, desserts, specials, wine specials, preparation standards and any other pertinent information.

Requirements

· At least 1 years’ experience within an F & B Management / Supervisory position.

· Diploma in Hospitality Leadership (Preferred)

· Food Hygiene Management, Food Hygiene & Safety Certificate Level 2.

· Experience of achieving food and drink cost targets and GP%.

· Teamwork skills and the ability to act as the public face of the business.

· Computer literate with proficiency in Microsoft Office.

· Full valid Driving Licence for UK (Preferred but not essential)

· Flexible Schedule, for Working hours.

Personal attributes

· Ability to remain calm and work under pressure in a fast-paced environment.

· Exceptional Customer Service and attention to detail skills.

· Exceptional organisational, communication and leadership skills

· Ability to work well with others with excellent interpersonal and communications skills.

· Ability to lead a team and a passion for developing and leading a team.

· Strong Work Ethic with Good Timekeeping Skills

· Problem solver with a ‘Can Do’ Attitude.

· Positive, Approachable Demeanour.

· Desire to improve and enhance the Customer Experience.

Job Types: Full-time, Permanent

Salary: Up to £25,700.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Flexitime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Ability to commute/relocate:

• King's Lynn: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work weekends, evenings and bank holidays?
• Do you have a Diploma in Hospitality Leadership ?
• Do you have a Food Hygiene Management, Food Hygiene & Safety Certificate Level 2?
• Do you have experience of achieving food and drink cost targets and GP%?
• Do you have the right to work in the UK?

Experience:

• F & B Management / Supervisory position: 1 year (required)

Work Location: In person