Assistant Floor Manager London, England

Hamleys

Full Time London, England 25183 - 28200 GBP ANNUAL Today

Job description

To efficiently assist in the management of all aspects of the floor operations to achieve targeted sales, profitability and company objectives through the use of KPI targets and excellent customer service. To improve business performance and realise objectives through the effective management, leadership and development of the people in your team and to provide a deputising service to the Floor Manager assuming his/her responsibilities in their absence.

Role and Responsibilities:

To lead, motivate and develop your team to exceed sales and improve KPIs/customer service standards through effective performance management
To manage & develop all staff including the Supervisors
To monitor & question the current methods/styles of customer service and ensure its relevance to the evolving Hamleys customer experience
To ensure excellent customer service levels are promoted and maintained whilst the team consistently demonstrates full product knowledge
To achieve sales targets through effective KPI management & delivery
To regularly analyse sales performance, maximising strengths & reviewing poor performance to establish an action plan for improvement
To have an active involvement in recruiting and selecting the best people for the floor assisting with succession planning where required
To keep abreast of relevant training and development activities which could enhance and develop their own and the teams skills, knowledge and behaviours
To work with the Floor Manager to ensure clear and consistent usage of all training and development tools, utilising all resources and identifying improvements – feeding back to the Training & Development Manager as required
To identify product requirements and continually improve stock levels/mix through communication with the appropriate people and control of stock in store
To assist in ensuring in store delivery of product range and space management
To ensure timely communication of all product, promotion & merchandising information to the appropriate people
To provide a safe environment, ensuring Health and Safety guidelines are implemented and maintained to the highest standards at all times
To ensure security procedures are followed at all times combating all theft and shrinkage both internally and externally
To ensure product/merchandising measures and guidelines are being fully followed by the team, to maximum effect
To support and improve the VM standards throughout the floor, through training and development of the VM skills of the team

Person profile

To approach all aspects of work with passion, a positive attitude and lead by example
To work independently with effective time management
To communicate effectively at all levels, influencing the business and representing team members views appropriately
Demonstrates standards of excellence
Excellent inter-personal skills
Professional and logical approach to problem solving
Demonstrates a high level of professional integrity
Strong initiative and self – motivation
Determination to succeed with a ‘can do’ attitude
Confident in own actions and fosters confidence in others
Innovative and creative
Ability to work to deadlines
Flexibility to work across varied hours and days of the week