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Job description

Job Purpose

• Work across the Merseyside contract with an existing Facilities Manager (FM) as a mentor, and work towards achieving the necessary qualification to become a full Facilities Manager
• To provide an efficient support and co-ordination management service in the absence of the FM to ensure the smooth running of the Merseyside PFI contract.

Aims and Objectives

• To focus on the expected team behaviours for achieving significant results and outcomes for the business, helping SPIE Ltd to maintain its leading edge status within the industry and our reputation with our customers and associated authorities.

Key Responsibilities and Accountabilities

• Deputise for the FM when he/she is not on site
• Manage Caretakers and Cleaning Staff in the absence of the FM, Head Caretaker and Cleaning Supervisor
• Act as a SPIE client interface with the customer and relevant authorities
• Assist with the daily management of all logged events with the SPIE Helpdesk, ensuring that deductions are kept to a minimum
• Provide a point of contact for customers, technical staff/engineers, support staff and management.
• Provide telephone support and answer calls in a professional manner.
• Research, prepare and supply information as requested.
• Operate a CAFM (Computer Aided Facilities Management) system e.g. Concept/Evolution.
• Provide technical and statistical information for the department, in conjunction with the Mobile Resources Co-ordinator.
• Data inputting, archiving, arranging meetings.
• Undertake day to day typing/administration in association with the commercial and helpdesk operations.
• Ensuring all technician paperwork is received by the office in a timely manner.
• Ensuring KPI’s/SLA’s are met.
• Communicate work requests and all other relevant planning information to the Helpdesk
• Build and maintain good internal and external relationships with customers and suppliers
• Arrange contractor visits to site and act as the main SPIE interface
• Obtain, organise and monitor the use of materials and equipment
• Draft and prepare documentation for invoicing
• Construct staff rotas to ensure that each shift is covered
• Assist with the preparation of monthly reports, audits, returns, leave records and submit to the relevant parties as required
• Undertake office duties, to fulfil contractual obligations
• Maintain compliance records in line with statutory regulations
• Issue and follow-up of Engineers’ work orders and updating information onto a database.
• Updating holiday and sickness records
• Undertake any reasonable task as requested by the Line Manager

Health &Safety

All employees are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.

Person Specification

Qualifications, Experience, Knowledge and Skills

The knowledge, skills, qualifications and experience relevant to the position are:

Essential

• To achieve the qualification through the apprenticeship levy scheme by completing the Facilities Manager apprenticeship training which is 24 months.
• Professional manner and a self-starter
• Able to problem solve and make decisions
• Demonstrate ability to manage staff effectively
• Ability to work on own initiative and as part of a team.
• To prioritise own workload.
• Excellent communication skills
• Proficient in Microsoft Office packages.

Desirable

• Knowledge of risk management
• Management Qualification
• Knowledge of scheduling sub-contractors.

Job Types: Full-time, Permanent

Salary: £26,000.00 per year

Schedule:

• Monday to Friday

Work Location: One location