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We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

Position: Assistant Cruise Manager

Salary: Competitive salary and key benefits

Location: ABP; Port of Southampton

Purpose:

Responsible for managing all aspects associated with cruise calls at the respective terminals within the Port of Southampton.

Accountabilities:

• Responsible for the facilitation of safe, effective and efficient cruise calls, including planning and delivery of cruise operations as a Duty Cruise Manager
• Liaison with cruise customers and relevant stakeholders to ensure all information surrounding lay on requirements is received within a timely manner, with any anomalies planned for accordingly with the information distributed as required
• Assist other members of the cruise team with the account management of cruise lines and key stakeholders as required. This may include but not be limited to working on projects, inaugural events etc
• Assist other members of the cruise team with the functional and operational management of the cruise terminals
• Proactively manage customer satisfaction, to support customer retention and development at Southampton. This will include monitoring and resolving customer/stakeholder concerns related to the cruise operation and ABP services
• Promote a successful Health & Safety culture, striving towards the company’s Beyond Zero behavioural safety ambitions and acting as a role model for this, ensuring compliance with Health, Safety & Environmental policies and procedures at all times
• Pro-actively liaise directly with Landside Planning to ensure Southampton city infrastructure meets the needs and supports the port on a cruise turnaround day (traffic lights, matrix signs, traffic management)
• Through teamwork and independent projects, identify and deliver workstreams that enhance cruise operations
• Proactively aid the Operations department to work in conjunction with the Cruise department to mitigate any conflict between other Port Operations
• Coordinate with ABParking and Landside Planning over space utilisation and service provision to relevant cruise customers.

About you:

You will always act as an ambassador for ABP - clearly living and demonstrating the company’s Vison and Values. You will have all the attributes of a good leader whilst being a team player. However, the real key to success in this role is communication; it is essential that you can use your initiative, be self-motivated and proactive.

Experience, Skills & Competencies

Essential

• Experience of working within a highly competitive and pressurised operating environment – ideally having worked in shipping, port operations, logistics or the cruise industry
• Self-motivated, flexible approach to work, disciplined and organised, a decision maker
• Resilient with the ability to lead and inspire others
• Passionate about customer service and operational quality
• Ability to effectively plan and organise, meet tight deadlines and react to challenges with solutions.
• Ability to work as part of a team and on own initiative
• A sound knowledge of all H&S related matters with a willingness to undertake further training
• Ability to build strong relationships both internally and externally to the organisation with the ability to communicate effectively
• Maintain an understanding of confidentiality and the sensitive nature of information with an awareness of required discretion
• Able and willing to work outside normal office hours and at weekends to cover cruise calls as required
• Full current driving licence
• Computer literate, experience of Microsoft Word, Excel, Outlook and PowerPoint

Ideal

• Experience of leading operations teams through complex situations
• Awareness of the multi-function operational parameters the Port of Southampton provides
• Ability to use personal vehicle for business use
• Financial awareness and have a good understanding of controlling costs

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.
Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.