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Job description

Role: In-Room Service Host

Location: Park Lane, London

Salary: Base starting salary of £32k

Contract: Monday to Friday, 40-hour basis, daytime shifts only

You are a customer experience professional and host extraordinaire. You will welcome and engage our customers with warmth as they enter your space and ensure they receive an experience that is exciting, exceptional, and inspirational at all times, before bidding them farewell on departure.

Park Lane is a state-of-the-art location in the Heart of Mayfair, London, we prioritise diversity, inclusion, culture, community, and learning and innovation.

Skills, Experience, and Attributes:

• 2 years experience in a range of premium high-end restaurants, private members clubs, events destinations, and 4 to 5-star hotels o Food Hygiene Certificate Level 2 required
• Must be IT literate and possess excellent written and verbal communication skills
• Must be able to identify and resolve issues and challenges to meet and exceed the expectations of our client

Responsibilities:

• Welcome and engage our customers with warmth and bid them farewell on departure
• Receive, process, prepare and deliver food and drink orders and experiences
• Keep the service and back of house areas in a clean and safe condition
• Deliver an experience, more so than just a service. Be an entertainer!
• Know the offer inside out, and be able to make informed recommendations to our clients
• Maintain a high profile front of house and be aware of what’s happening during service, and effectively resolve any challenges ensuring colleague and customer satisfaction at all times o
• Keep our colleagues and the Bank colleagues, visitors and clients safe with our safety-first mentality while they are in our care, using the safety tools available to you
• Oversee the standard and quality of all food & drink; you and the service team will serve as the final quality check for everything that is served and delivered to our customers. If it isn’t right, we change it! Keep your ear close to the ground! Tell us what the customer wants and how we keep our clients happy and coming back. Shout about your successes!
• To support the management team to be audit ready at all times and achieve the highest possible standard, eg finance, HS, FS, internal inspections, etc
• To drive a ‘One Team’ Culture, provision of an integrated service.
• Support as when needed the rest of the colleagues within London sites (Westminster)

Duties:

Deputize in the absence of the Senior In Room Host and to assist with any special duties or functions which may fall outside of normal working hours.

To attend courses and training sessions, competitions, when required and to relieve and assist in other areas within the unit or other establishments as required.

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Job Types: Full-time, Permanent

Salary: £15.38 per hour

Benefits:

• Company events
• Company pension
• Gym membership
• Language training provided
• Sick pay

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: One location

Expected start date: 03/04/2023