Assistant Cabin Attendant Southampton, England

Red Funnel Group

Full Time Southampton, England 20683 GBP ANNUAL Today

Job description

With roots back to 1820, Red Funnel is the original Isle of Wight Ferry company. Much has changed in that time, but we are still just as passionate about safety being our top priority, providing value for money and delivering a first-class customer service. We love what we do, and are proud to be the gateway to the Isle of Wight. Our ships operate 365 days and carry in excess of 3 million passengers each year.

Our goal is simple; to offer our customers an unrivalled travel experience. We do this every day by working as one team to embody core values that we hold very close to our heart. For our customers, we are Professional, Caring and Friendly and Ambitious, key values that are reinforced by our ‘TOGETHER’ values: Trustworthiness, Openness, Good Initiative and Ideas, Empowerment, Teamwork, Having Fun, Enthusiasm and Respect.

If you thrive in a dynamic environment, where no two days are the same and enjoy working at a fast pace alongside passionate, friendly people – you’ll fit right in at Red Funnel!

About the Role:

We are currently looking for an Assistant Cabin Attendant to join our Hi-Speed service team on a permanent basis. You’ll be working as part of a small but unique team based on board our Red Jet catamarans, with one of the most beautiful backdrops in the world attending to the needs of our passengers and primarily taking care of their safety. We offer excellent training, a life changing experience and a full benefits package to the applicants who impress us with their customer service skills and all-round enthusiasm to develop in this stimulating field.

This role involves assisting the on-board team with ensuring the safety of all passengers and following protocol to respond in an emergency. It also involves assisting with the boarding and disembarkation of the vessels, checking and collecting tickets, offering a seamless food and beverage service and maintaining high standards of cleanliness in the cabin. You will ideally have experience within a fast paced and customer-orientated environment, together with excellent communication skills and a friendly manner.

This role is offered at 37 hours per week. Hours are worked on a rostered system operating over 7 days a week, including bank holidays, and will vary between early, middle and late shifts depending on operational requirements.

What are we looking for in a candidate?

Enthusiasm
Passion for delivering first class customer service
Excellent teamwork skills
A desire to succeed
A safety conscious mindset
The ability to work well under pressure
Exceptional timekeeping and reliability

What benefits are included?

Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery!
75% off South West Trains – gig in London? We’ve got you covered with this great discount!
Food and drink provided on shift. 50% off when not on duty.
Access to Perkz – offers and savings on loads of household names!
50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight!
Free car parking during work.
Free access to WeCare – a 24/7 online GP, mental health support and virtual wellbeing tool.
Free access to a 24/7 employee assistance programme (EAP).

What training is included?

A wide range of training and development courses are provided (and required) as part of this role, including:

Level 2 Food Hygiene Safety Certificate
STCW Personal Sea Survival Techniques
STCW Fire Fighting and Fire Prevention
STCW Personal Safety and Social Responsibility
STCW Elementary First Aid
Crowd Management Certificate
COSHH Certificate
Manual Handling Certificate
Food Allergens Awareness Certificate
Alcohol Licensing Law Certificate
You will also have access to our very own Red Funnel Learning Academy, which contains a vast library of online development courses, training and playlists!

What are the working conditions?

Based afloat on any of the company’s catamaran fleet (Red Jet’s 4, 6 and 7).
Shifts will predominantly start and finish in Southampton Terminal 2 but may also start and finish in West Cowes Terminal depending on operational requirements and where the employee resides.
Island resident employees will be expected to travel via the raptor ferries or stay in booked accommodation overnight if required to attend shifts on time.
Employee’s may be required to work in other areas of the business, such as on the raptor ferries and Terminal Outlets/ Ticket Office’s.
A flexible approach to work and working patterns is required. I’m in! What’s the criteria to apply?
Applicants must be aged 18 or over.
Applicants must be able to get to and from work for very early starts and late finishes.
Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee’s responsibility to maintain. Further information can be found here: https://www.gov.uk/seafarer-medical-certificates

Job Types: Full-time, Permanent

Salary: £20,683.00 per year

Benefits: