Assistant Business Manager - Automation - GS&S Leeds, England
Lloyds Banking Group
Full Time
Leeds, England
37548 - 41720 GBP ANNUAL Today
Job description
End Date
Sunday 03 September 2023
Salary Range
£37,548 - £41,720Agile Working Options
Job Description Summary
At Lloyds Banking Group (LBG) our vision is to be the best bank for our customers. By putting customers first, keeping banking simple and making a difference together, we're helping Britain prosper.We believe that people don't fit neatly into roles, and we value everyone's individual skills, experience, and knowledge.
The Business Management Operations (BMO) Team provides a service across the Group Services & Security (GS&S) Team within Group Chief Operating Office (GCOO). The team is split across multiple towers, one of which is our Automation, Insight & Analysis team. Joining this small group that is charged with making a big difference across GS&S will help us succeed supporting Metrics, insights and modelling, PowerBI production, and Operational reporting. Within the role there is an opportunity to work across all towers as a key member of the Business Operations SLT.
GS&S plays a major part in delivering our purpose to Help Britain Prosper through our ability to deliver Change across an evolving environment. We believe in providing sustainable technical solutions ensuring services the bank provides are robust, secure, and fit for purpose. This role will provide a first-class service to circa 6000 colleagues requiring our day-to-day support.
We work in a hybrid model, spending a minimum of 40% of the week in the office collaborating with others. We welcome applications from Leeds, Halifax, Manchester, Edinburgh and Bristol.
Job Description
JOB TITLE: Assistant Business Manager - Automation
SALARY: £37,548 - £41,720
LOCATION(S): Leeds / Edinburgh / Bristol / Halifax / Manchester
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
The Business Management Operations (BMO) Team provides a service across the Group Services & Security (GS&S) Team within Group Chief Operating Office (GCOO). The team is split across multiple towers, one of which is our Automation, Insight & Analysis team.
Joining this small group that is charged with making a big difference across GS&S will help us succeed supporting Metrics, insights and modelling, PowerBI production, and Operational reporting. Within the role there is an opportunity to work across all towers as a key member of the Business Operations SLT.
About this opportunity
The Business Management Operations (BMO) Team provides a service across the Group Services & Security (GS&S) Team within Group Chief Operating Office (GCOO). The team is split across multiple towers, one of which is our Automation, Insight & Analysis team.
Joining this small group that is charged with making a big difference across GS&S will help us succeed supporting Metrics, insights and modelling, PowerBI production, and Operational reporting. Within the role there is an opportunity to work across all towers as a key member of the Business Operations SLT.
About this opportunity
There are two roles available and there will be a significant degree of crossover between them, and a similar role that already exists, but loosely, one will specialise in reporting performance data and analysing the information available to underpin key decisions about the way that we support GS&S. The other will focus on process automation; specifically how we can make labour intensive, mundane, repetitive tasks across the teams we support, much simpler to the extent that they require little or no manual intervention.
For both roles the work you do will have visibility at Director level, so attention to detail and an absolute focus on accuracy are essential. The team has been running in its current format for three months or so and with every process we automate and every report we produce, we generate demand for more of the same – it’s an ideal time to be joining us and to work with a dynamic, responsive and innovative group of colleagues.
Becoming an integral part of the team working self-sufficiently, and across the team, often to timelines that require quick turnaround and often dealing with requests that have ambiguity and are open-ended. As well as working with your peers, you'll collaborate with the Senior Manager, making recommendations about the best way to handle requests, and providing a simple vision of the end-state for each request.
As an Assistant Business Manager, you'll also:
- Engage across the O&TR leadership team – lots of our actions are generated in-house - and across GS&S, to fully understand what is needed.
- Make recommendations and suggestions that contribute to support our customers – thinking beyond their initial request and layering insight and expertise to go beyond the simple requirements of any task.
- Often, our customers don’t know what they can have until we show them the art of the possible – that's where we make valuable contributions
What you'll need
We’re looking for someone who is experienced in Data Handling/Reporting and someone that understands Process Automation systems and how to apply them to our business. You’ll need to readily assimilate new concepts and understand what questions to ask to make sure you (and the requestor!) fully understands what’s needed.
A willingness to get stuck in and learn on the job is essential.
Ideally you'll have:
- A background in Power BI reporting and advanced Excel skills –we will continual to support your development in the role. Attitude and proficiency are as important as experience
…or…
- A good understanding of ‘Power Automate’ and other Microsoft automation tools
- Experience of providing data that becomes Management Information and drives action into the business
- Strong communications– able liaise with colleagues at all levels of seniority, potentially up to Director level
- An understanding of a wide-ranging operational business is desirable
- A demonstrable aptitude for handling and interpreting data
- Experience of working in a small, highly specialised team, where everyone depends on each other to get the job done
- A positive outlook as we learn and grow together and adopt new methodologies where appropriate.
Any experience of these would be really useful
- Dashboard/data reports design.
- Proven process automation skills.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident.
So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident.
So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
