Operations Manager (Head of Mucking in!) York, England
Job description
About us:
Piglets Adventure Farm is an oink-credible place for families to spend fun-filled days together. We offer seasonal events throughout the year for children aged 0 to 10, and our farm is conveniently located just a snort and trot away from the centre of York.
We are always thrilled to welcome visitors and strive to make their experience so enjoyable that they want to come back again and again. At the heart of everything we do are our core values, which guide our mission to ensure that every child has a truly unforgettable time.
These values are:
Fun: We believe in good old-fashioned fun and strive to make everything we do centered around this principle.
Adventure: We encourage all our visitors to explore and make the most of our space.
Education: We believe in using play to showcase the rural environment and educate visitors on how we look after it.
Togetherness: We celebrate time spent with family, friends, community groups, and schools.
We take great pride in developing and caring for our team, and we believe that everyone plays an important role in delivering a piggin awesome experience to our visitors. That's why we encourage our team to ‘muck in’ and fully embrace our values, so they can provide a fun and educational adventure for all.
The Role
Position:
Operations Manager
(Head of Mucking in!)
Department:
Senior management team
Reporting to:
Directors
Responsible for:
Permanent and casual staff, suppliers
Contract:
Permanent
Salary:
Circa £42K (remuneration package details tbc)
Hours per week:
This position is a full-time role that requires working five days out of seven, including weekends, as needed by the business.
Job Purpose:
This role involves overseeing the day-to-day operations of Piglets Adventure Farm whilst ensuring that all our visitors have a memorable experience that encourages them to return and tell their friends.
5 key objectives:
To achieve this purpose the role must be able to do the below 5 key things:
- Continuously develop an effective team through ensuring they are healthy, happy, and engaged
- Grow the reputation of the business through obsessing about service, quality, safety, and telling the “Piglets Adventure Farm story” at every opportunity.
- Enhance results through managing operational costs in line with business demands, improving margins, and growing on spend.
- Communicate effectively to a range of stakeholders including the team, visitors, suppliers, and owners.
- Be committed to their own personal development and growth to support both their own and the business objectives.
Desired outcomes:
This role needs to have a significant impact on the performance of the business. As such below are the desired outcomes for the role:
- Delivering payroll and margins as agreed with the Directors.
- Team retention.
- Enhanced visitor experience and level of repeat business and advocacy.
- Improved visitors spend per head and % of visitors spending.
- Risk compliance including H&S and FS audits.
- Owner trust and confidence.
Behaviours:
The purpose of Piglets Adventure Farm is to help families have fun and learn. As such the Operations Manager needs to reflect this through their everyday behaviour and approach to the role. As such we believe the following are important:
- Someone who is as visibly excited as us about all things Piglets and farm life.
- Someone who is visible, energetic, curious, and creative.
- Someone who always leads by example.
- Someone who instinctively knows when to be in the business.
- Someone who is obsessed about the detail, about getting things right, about always looking for a way to improve.
Experience:
The successful candidate is likely to come from the hospitality, visitor attraction, retail, or wider visitor economy but they must have:
- Experience of building and managing teams
- Experience of running a volume business
- Experience of positively impacting on their team’s performance, the reputation of the business, and its results.
Job Types: Full-time, Permanent
Salary: £40,000.00-£42,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- York, YO32 9ST: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Operations management: 1 year (preferred)
Work Location: One location
Application deadline: 17/03/2023
Reference ID: OP
Expected start date: 01/04/2023
