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The Software Asset Management Analyst will be engaged with the end to end software lifecycle including: licences, maintenance, and utilization of software applications. The role will support the Software Asset Team Manager in providing a global process across all regions.

Key Deliverables/Responsibilities:

• Provide input to the Software Asset Management life cycle; including analysing and redesigning Software Asset Management processes, software requests, license pooling/checks, and deployment.
• Maintain the catalogue and cost management processes for all software assets.
• Maintain all cost models relating to software assets.
• Support the integration of the License Management Tool (and surrounding processes), with the IS delivery systems and services.
• Liaise with the business to validate software requirements.
• Goods receipting and verifying supplier invoices against purchase orders.
• Liaise with suppliers to understand licence models and offerings.
• Identify and advise management and technical teams on license entitlements derived from software deployed.
• Support the “Audit, Risk and Compliance” function team through the regular audit process.
• Provide report information on software/licence counts, metrics and usage, as well as provide input on terms that impact licensing.
• Maintain the license inventory and perform software harvesting based on usage.
• Assist with license related questions/issues.
• Ensure 100% customer satisfaction and client focus.
• Manage incidents and requests according to defined SLAs - ensure 100% adherence to Requests and Incidents Best Practice guidelines.
• Update, formalise and review processes defined in the IS Business Management System.

Experience Required:

Essential:

• Experience of working within ITIL aligned Service Management organisation.
• Experience of working in Software Asset Management.
• High level of proficiency and knowledge of Software Asset Management processes.
• Experience of implementing process change.
• Excellent analytical and communication (both verbal and written) skills.
• Proven experience of data analysis and good numeracy, analytical and reporting skills.

Desirable:

• Qualification in Software Asset Management.
• Working knowledge of Service Now.
• Supplier relationship experience.
• ITIL V4 Foundation Accreditation.

Competencies specific for this role:

• IT Service Management expertise.
• Communication skills.
• Stakeholder Management.
• Performance Improvement.
• Confidence and professionalism.

Meeting your needs:

When you start with us, you'll enjoy "Total Reward", a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need.

YourReward at SNC-Lavalin (snclavalin.com).

Training:

Atkins is committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

More about us:

Atkins, a member of the SNC-Lavalin Group, is a leading global consultancy with over 80 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world. Atkins, ranked as one of LinkedIn’s Top 25 Companies, where UK professionals want to work and stay once they join.

Check out some of our recent, most exciting projects.

Additional Information:

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.