Assessment Assistant

Assessment Assistant Swansea, Wales

Swansea Council
Full Time Swansea, Wales 22369 - 23194 GBP ANNUAL Today
Job description

£22,369 - £23,194 per annum (pro rata). Working at Housing Options you will be part of an enthusiastic and committed team responsible for the assessment and registration of applications for Council Housing. 18.5 hours per week.

Post title: Assessment Assistant
Post number: PL.0305-V1
Salary: £22,369 - £23,194 per annum (pro rata)



Directorate/department: Place

Apply online now for post PL.0305-V1

Closing date: 11.59pm,

Further information

We receive a large number of applications every month, you will be responsible for a range of tasks involved in registering cases onto our Housing Register, as well as keeping accurate records, producing statistics and adhering to relevant policies and procedures.
You will also provide a front-line reception service to customers at Housing Options and answer & direct calls to appropriate teams on our busy switchboard.
You will need confident communication skills as you will meet customers who may be vulnerable, have additional needs or display challenging behaviour. You will need to manage the expectations of customers, providing advice on seeking alternative solutions in a challenging housing market.
The demand on Social Housing is higher than ever and this role involves managing a large workload with a high demand from customers, so the ability to work in a busy pressured environment is essential.
You will need to be able to work on multiple software packages to effectively manage your caseload.

Safeguarding
Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors.
Further details can be found at https://www.swansea.gov.uk/corporatesafeguarding

Choose Language

Croeso!

Dewiswch eich dewis iaith.

Welcome!

Please select your preferred language.

Cymraeg English

Close Choose Language

Assessment Assistant
Swansea Council

www.swansea.gov.uk
Swansea, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
Related Jobs

All Related Listed jobs

Hotel Team Member
Travelodge Edinburgh, Scotland 10.42 GBP HOURLY Today

Your job will be to work across all departments within the business from checking in customers through to cleaning the rooms to ensure our guests have a

Customer Service Assistant Level 1
Wilko Nelson, England 10 GBP HOURLY Today

Thanks to your warm friendly manner, helpful approach and great product knowledge, customers will keep coming back to us every time they need to tick those to

Assistant Ecologist
Arup Edinburgh, Scotland 29563 - 37674 GBP ANNUAL Today

In addition, youll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the

Customer Service Advisor
Soha Housing Didcot, England 26000 GBP ANNUAL Today

To effectively handle incoming telephone calls, emails, app enquiries, online chat and social media on a wide range of issues and give advice or take action as

Senior Business Analyst – Home Insurance
Head Office London, England 44400 - 63200 GBP ANNUAL Today

Be responsible for ensuring and reviewing that products are operationalised in a safe, compliant and sustainable manner working with internal and external