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Ashes Delivery Specialist

Ashes Delivery Specialist - £26,500 per annum. 40 hours per week Monday to Friday. Occasional overnight stay may be required.

About Us

Pure Cremation Limited is a specialist Company providing Direct Cremation funeral services. The team has more than 30 years’ experience of serving the bereaved and the people that matter to them. and Catherine Powell carried out their first Pure Cremation in 2012 following a request from a client and by 2015 demand had grown so much they decided to concentrate exclusively on this style of funeral.

The successful candidate will be responsible for:

• To return the cremated remains of the deceased as instructed by the applicant in a respectful and empathetic manner to ensure a positive impression of the Company
• To ensure that all ashes are returned within the agreed service level that the company instructs.

In summary, the successful and ideal candidate will:

• Be smart and well presented in the provided uniform at all times, and ensure that their vehicle is present similarly.
• Have excellent listening and communication skills to be able to answer customer questions, extract appropriate information and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
• Have the ability to obtain and record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• Become expert in the use of the Body Tracking Application and ensure 100% compliance with its utilisation. Become expert in the use of the CRM system to manage the return of Ashes.
• Act in a manner that ensures the Customer receives a positive experience of the Company.

The successful applicant will hold a valid full driving licence and be willing to travel across the whole of England and Wales and be subject to a DBS (Criminal Records) check. You will be need to be physically fit and be able to work in an emotionally demanding role, being able to work under tight deadlines and pressure.

We provide:

A modern purpose-built working environment with free onsite parking.

Company Pension, Health Cash Plan, Life Assurance, upon successful completion of probation

A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.

A friendly and fun team who like working together and helping each other out.

Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.

All gaps in your CV must be disclosed.