Customer Service Specialist Peterborough, England
Job description
Sycamore BMW & MINI
- Are you a dynamic and motivated self-starter with a passion for providing outstanding customer service?
- Do you have excellent communication and inter-personal skills?
- Do you hold the ability to remain calm and professional under pressure, whilst ensuring the needs of the customer remain the focus of all that you do?
If you have answered yes to the above questions, then this role could be perfect for you. Working within this family run business in Peterborough as part of the dealership team.
Do you have experience working in a customer focused environment delivering high quality output?
As the successful candidate you will work within our well-established Peterborough team alongside our Service, Parts and Sales Departments to act as the initial point of contact for customers looking to bring their vehicle into the retailer, purchase parts and enquire about their next car. You will have a strong attention to detail and be able to work under your own initiative, ensuring strict deadlines are met. Experience working in a similar role or environment is desirable but not essential.
The role will include:
- Arranging aftersales and sales bookings by telephone and allocating the work to the relevant workshop and sales advisor
- Responding promptly to customer enquiries across other channels such as email, social media, live chat and corporate booking systems.
- Making sure our customers are aware of our latest offers through proactive contact.
- Dealing with parts enquiries and orders
This is a fantastic opportunity to join our great team and make a real difference, if this sounds like the kind of person you are then please apply now as this could be the start of a great career with our Group.
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: One location
