Area Manager - Swansea Bay Swansea, Wales
Job description
JOB APPLICATION PACK www.rcs-wales.co.uk
APPLICATIONS MUST BE MADE THROUGH OUR WEBSITE VIA OUR APPLICATION FORM
We make wellbeing our business
We’re delighted that you’re considering joining RCS at this exciting stage in our development.
RCS is an award-winning not-for-profit company based in North Wales. Wellbeing is at the heart of our mission; to contribute to individual, economic and social wellbeing through helping more people to enter, progress and thrive in employment. We deliver a range of personalised support, training and therapies to help people and businesses improve workplace wellbeing.
We are deeply proud of our team of passionate and dedicated employees, who deliver quality services that transform thousands of lives every year:
Helping people Keeping people Building Well into work well at work Workplaces
Our support helps Our services provide We help employers put people with mental employed and self- employed people with wellbeing at the core of health needs to thrive and be their personalised support their operations – best selves through and therapy, with the reaping the benefits of finding and aim of preventing an engaged and sustaining a suitable absence and improving productive workforce job role. wellbeing at work.
From our beginnings in Rhyl, North Wales in 2007, we now deliver wellbeing services across Wales.
Our approach is underpinned by a set of key values:
Responding
Responding creatively and flexibly to identified needs
Connecting
Helping people create the connections they need to progress and thrive in work
Supporting
Providing strengths-based, empowering support to create positive futures for people and places
We put wellbeing at the heart of our own business, with generous terms and conditions to help our employees maintain a healthy work-life balance.
Terms and Conditions
Employees receive 30 days’ annual leave pro rata, plus bank holidays.
We offer a range of flexible working options, including part-time, compressed hours and annualised hours. All staff work flexi-time, choosing how to organise their working day around a set of core hours.
We provide paid time off for sickness absence, and offer generous pay during maternity, paternity and adoption leave.
Our salaries are competitive, with annual increments following successful appraisal. We are proud members of the Living Wage Foundation, dedicated to ensuring that all our staff receive a wage they can really live on.
We offer a 6% employer pension contribution (gross) into a stakeholder pension scheme for eligible staff.
Training and progression
We are proud to see our staff progress, and encourage and support our employees to embrace opportunities for professional development and growth.
We provide induction training and structured training routeways for all employees, with a broad range of workplace learning and development opportunities.
Health and Wellbeing
We seek to provide a working environment where all of our employees can flourish and reach their full potential, whatever their health needs.
All staff have a paid ‘wellbeing hour’ every week to take part in a wellbeing activity of their choice.
Our in-house Wellbeing Champions organise a regular schedule of activities and events to bring staff together and promote team cohesion.
We provide free, rapid, confidential health support through our Employee Assistance Programme.
We have access to a Cycle to Work Scheme and discounted bus transport.
We have maintained the Gold Small Workplace Health Award since 2010, and were awarded
‘Wellbeing Business of the Year’ by the Federation for Small Businesses in 2020.
Applications must be submitted on an RCS application form, in either Welsh or English; CVs will not be accepted. Applications received after the closing date will not be considered.
Following the closing date, we will invite shortlisted applicants to attend an interview. We will also let you know if you have been unsuccessful.
The job description states whether a DBS check will be required for the role. Checks are conducted during the induction process following a successful appointment.
In promoting equal opportunities RCS welcomes applicants from all sections of the community. We select candidates for interview based on their skills, qualifications and experience, and are committed to the fair treatment of our staff, potential staff and service users, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
What our staff say
I’ve never worked for an organisation that truly puts wellbeing above everything else, which, in turn, allows for our staff to deliver the best service possible for our clients.
I’m so glad I applied and got the job. I love working in an environment where I can make a difference to people’s lives. I’m so passionate about the work RCS do, I’ll talk about them til the cows come home.
RCS invests time and resources to ensure staff have every opportunity to engage in wellbeing activities, and to have confidential and easily access to peer/line manager or independent support if needed.
I feel trusted to work at a flexible schedule, take the appropriate number of breaks, check in with my colleagues and team leader on a regular basis to ensure that we’re all individually and collectively working together to give the best experience for those we care for.
We look forward to hearing from you!
Job Description
Role: ................................... Area Manager – Swansea Bay
Salary: ............................... £28,678.12, rising incrementally to £32,942.15
Band: .................................. Band 4.3 to 4.10
Contract ......................... Permanent
Hours: ................................ Full time hours, 37 hours a week
Reports to: ........................ Operational Manager
Location: ........................... Hybrid remote working – with an base in Swansea Bay
Working arrangement: ..... 3 days a week office or agile working
Job Purpose
This role will support one of RCS’s cornerstone services – the In-Work Support
Service (IWSS). RCS is currently expanding its delivery of In-Work Support across
North Wales, Dyfed and Swansea Bay as part of Welsh Government’s expansion of the service across Wales.IWSS provides SME employees with support and therapies for mental and physical health conditions to help them sustain and flourish in work. The service also offers training and support to help SME employers create happier, healthier workplaces.
RCS previously delivered the service in North Wales from 2015 to 2022 through
European funding, supporting more than 7,500 employees and 280 businesses to improve their wellbeing at work,
Role Description
To coordinate effective delivery of the In-Work Support Service in North Wales or
Swansea Bay. You will oversee area-based performance, provide support, direction and supervision to a small team of front-line delivery staff, ensure effective internal and external communications, and build strong local working relationships with a wide range of stakeholders.
Key Responsibilities
- Provide regular service updates and reports, highlighting key achievements and any barriers to progress, and attending regular meetings with Welsh
Government as required
- Monitor performance trends to ensure service targets and KPIs are being met, and coordinate a proactive response to any identified risks of underperformance;
- Ensure that the service provided to customers is professional, efficient and effective at all times, meeting high quality standards;
- Provide effective supervision and line management support for the area delivery team, supporting inductions, and ensuring that staff have access to the training and support they need to perform and progress in their roles;
- Deal with day-to-day queries from the delivery team, and creating tools to promote effective knowledge transfer e.g. FAQs, case review meetings etc.
- Act as an ambassador for the IWSS across Swansea Bay, and build positive working relationships with key stakeholders, including health professionals and businesses
- Contribute to area-based marketing and promotion of the In-Work Support
Service through attending and presenting at appropriate forums, meetings and events;
- Ensuring that client files are maintained to a high standard, and assisting with monitoring and auditing queries;
- Provide a single point of contact for framework providers in the area, and maintain an overview of quality and performance;
- Contribute proactively to the ongoing management and development of RCS services and activities;
- Ensure effective internal communications between the delivery and central teams;
- Maintain strong collaborative links with other IWSS teams, sharing best practice
- Maintain up-to-date knowledge of complementary local services and provision, researching, sourcing and collating information and resources, and ensuring the delivery team are able to signpost clients effectively;
- Any other duties commensurate with the role.
Person Specification
- Educated to degree-level or equivalent;
- Minimum 2 years’ experience of managing high-quality customer-facing services.
- Proven leadership/ people management skills.
- Excellent organisational abilities, with proven track record of delivering programmes of work to set targets and deadlines
- Competent in analysing and interpreting data to understand trends.
- Excellent communication/ interpersonal skills at all levels, including presentation, negotiating, listening and influencing.
- Highly effective IT skills with the ability to use MS Office 365 package and a competence to use a range of CRM systems and web-based packages.
- Strong awareness of health and employability agenda and understanding of the challenges people face in finding/ sustaining employment.
- Commitment to equality, diversity and inclusion
- Creative, adaptable and flexible in approach
- Ability and willingness to travel across Swansea Bay, with occasional travel to other parts of Wales as required
- The ability to communicate in Welsh is desirable
Job Types: Full-time, Permanent
Salary: From £28,678.12 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Wellness programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Swansea, Swansea: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Managing Customer Facing Services: 2 years (preferred)
- Leadership: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 29/05/2023
Reference ID: Ref 64b
