Area Manager

Area Manager West Molesey, England

Office Zebra
Full Time West Molesey, England 23000 - 26000 GBP ANNUAL Today
Job description

Start Date:



Excellent organisation with a superb reputation for outstanding products are seeking a dynamic, energetic and supremely organised Area Manager to cover 6 shops in and around the Hampton and Teddington area. Must be able to drive and have an excellent command of both written and spoken English. Immaculate personal presentation is essential, as this position sets the tone for all members of the retail team. Must be completely hands-on and happy to jump onto the shop floor as required.

Hours of work: 5 days per week Monday-Sunday, approximately 40 hours per week according to the needs of the business. On call 06:30-20:00 for staff absence reporting and cover purposes.

  • Advise recruitment needs to Head Office and join individual and group interviews for new staff when required
  • Train, mentor and lead your team.
  • Work closely with Shop Managers.
  • Ensure shops are staffed appropriately and within budget.
  • Oversee absence procedure regarding staff cover.
  • Handle any staff problems.
  • Motivate staff.
Work closely with the other Area Managers to ensure staff have the tools and motivation to:
  • Increase sales and customer numbers.
  • Provide high quality, consistent customer service and ensure high standards are maintained in all aspects of the running of the shops.
  • Sell products and promote them to customers in a positive manner.
  • Complete initial 2 weeks induction training & 3-month probation period with support from HR.
  • Have excellent product knowledge.
  • Minimise waste and manage stock levels.
  • Keep communication channels open and clear.
  • Use common sense and discretion when handling information.
  • Feedback information to staff, office and bakery.
  • Set clear roles and responsibilities for shop staff.
  • Ensure all staff understand our vision.
  • Anticipate problems and flag up to senior management team.
  • Report back to Managing Director on a regular basis and keep informed of all significant developments.
  • Understand the importance of good customer service and how to achieve it.
  • Put yourself in place of the customer, ensure we are offering outstanding service they would not get elsewhere.
  • Deal with any customer problems – appropriately and professionally. Seek advice from SMT if necessary.
  • Be: responsible; conscientious; committed; professional; proactive; co-operative; enthusiastic; ambitious; cheerful and helpful.
  • Take initiative and use common sense.
  • Always think ‘how could we do this better?’ re: efficiency, ordering, procedures, selling, team working, morale, etc.
  • Demonstrate leadership skills with the ability to inspire and motivate others.
  • Exude a passion for detail and the ability to maintain the brand across all branches.
  • ENJOY!

Area Manager
Office Zebra
Fetcham, United Kingdom
Unknown / Non-Applicable
Company - Public
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