Area Manager London, England
Job description
Area Manager is responsible for developing business performance, people and customer service to grow market share, maximise sales, earnings, and profits.
Further, this position will provide 1:1 support to our Nominated Managers and Clinic Managers, supporting them with business plans, and implementing business initiatives, and finding practical solutions to deliver customer excellence and increased profitability.
Success will be measured by:
- Achieving sales targets
- High customer satisfaction
- High performance culture
- Delivery of agreed initiatives that deliver results
Responsibilities include:
- Supporting new and existing clinics in the development of bespoke business plans that are aligned to area and business strategies.
- Working closely with key stakeholders, clinic managers and clinic teams to execute operational plan in stores effectively.
- Improving profitability through better productivity and cost management for the short term and help make provisions for future investment. Ensure best practise is shared and that clinic managers are able to identify savings made through ROM intervention.
- Monitoring competitor activity in the area and ensuring that local marketing plans are in place where appropriate.
- Working with clinic teams to develop a high standard of customer service and ensuring operational efficiencies are in place.
- High performing relationships with all key stakeholders in clinics and with support office.
Your qualifications and experience:
- Multi-site retail management experience essential
- Business qualifications highly regarded
- Health/beauty industry experience highly regarded
Skills and competences:
- Outstanding people management and leadership skills with motivation and enthusiasm to drive a high performing culture
- Demonstrated ability to improve customer outcomes and performance standards through on the job training and coaching
- Customer centric
- Sales orientated to achieve targets and drive performance
- Highly accountable
- Exposure to balance sheets and P&L statements
- Excellent oral and written communication skills
- Organisational, problem solving, and planning skills
- Ability to diffuse potential conflict situations and remain calm under pressure
- Diligent with a continuous improvement mindset
Special requirements for the role:
- Significant travel will be required for location work for extended periods of time
- Flexibility to work in a retail environment during late night trading, weekends and public holidays
Who we are:
Established in 2008, Laser Clinics is the largest non-invasive aesthetic operator in the world. With over 200 retail clinics across Australia, New Zealand, Canada, Singapore and the United Kingdom. We specialise in Laser Hair Removal, results-driven Skin treatments, and Cosmetic Injectables. Our Clinics have Qualified Medical Aesthetic Injectors and Therapists that perform our treatments. We’re continuing to expand REPLACEMENT_STRING2024 our retail business in the United Kingdom and open new clinics.
Job Type: Full-time
Benefits:
- Employee discount
- Store discount
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- Managing: 1 year (preferred)
Work Location: On the road
