Apprenticeship - Financial Customer Service Level 2 Newcastle upon Tyne, England
Job description
- Branch/Department:Contact Centre
- Location:Cobalt Office
- Contract Type:Permanent
- Salary:£19,850
- Vacancy Working Pattern:Monday - Friday 9am - 5pm
- Hours per week:35
Financial Services Customer Service Apprenticeship – Level 2
What do we offer you?
This apprenticeship is perfect for those looking to kick start a career in Financial Services. The apprentice will work within the front-line teams in our Customer Division and supported through their development, by our apprenticeship training provider Babington.
The apprentice's primary role will be to provide support our customers, this could be face to face or over the phone.
We offer a competitive rewards package including:
- Opportunity to earn and learn over a period of 12 – 18 months
- £19, 850 salary per year
- Annual bonus
- 23 days annual leave
Our friendly, supportive culture will help you be the best you can be — now and in the future.
What does the apprenticeship involve?
Duties will align specifically to the area of work, depending on the team you are working with, but in general terms the apprentice will:
- Complete a variety of financial transactions
- Open and close savings accounts
- Take incoming calls to discuss available products and services
- Undertake daily admin tasks such as booking appointments, letter writing, managing incoming post
- Ensure that customer records are accurate and up to date.
What will you bring to the role? You'll be:
- Helpful and friendly
- Reliable and committed
- Known for doing the right thing
- A strong communicator who displays empathy
Assessment center will be help the week commencing 24th April.
Why choose Leeds Building Society?
We don't just think Leeds Building Society is a great place to work – we know it! Our ‘world-class' levels of engagement tell us colleagues love working here.
Our business is centred around community, people and society. We're embarking on an exciting period of growth and transformation and have ambitious plans, which are guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members.
Our colleagues are at the heart of everything we do and we're extremely proud of our three-star Best Companies accreditation in 2022. This is the highest rating and recognises our ‘world-class' levels of engagement.
We want to spread the love! So much so that we're excited to launch a number of apprenticeship opportunities (levels 2 to 4) across the Society. If you want to earn and learn, whilst being supported by great colleagues who'll help you reach your potential, check out the opportunities at Careers at Leeds Building Society (leedsbuildingsocietyjobs.co.uk)
Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.
