Apprentice Support Engineer Stoke-on-Trent, England
Job description
Brief overview of the role:
An exciting opportunity has arisen for an Apprentice IT Service Engineer to join an award-winning
telecommunications, IT and software company based in Stoke on Trent on a full-time basis, to help
manage the existing client portfolio of SME clients we have around the country.
Working week:
9-5 Monday to Friday
Positions available:
1
Responsibilities
- Providing support to customers for a broad range of applications and software.
- Ensuring complete and accurate logging of all calls and incidents received.
- Using proactive technical support to remotely resolve incidents and service requests.
- Act as a point of contact for escalations, actively manage, monitor and communicate
- Liaising closely with major clients and third party contacts.
- Provisioning IT equipment to customer specification.
Requirements and prospects
Desired skills:
We’re looking for candidates to have the following skills and experiences…
- Great communicator with excellent troubleshooting and problem solving skills.
- A strong interest in modern technologies and IT.
- Ability to think outside the box.
Personal Qualities:
Team Player
Willingness to Learn
Desire to help and succeed
Training to be provided:
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Future Prospects:
Permanent role, career progression, training and development opportunities
