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Job description

• · First line support · Imaging and maintenance of PCs · Setup, update and fault diagnosis of customer IT systems · General network support and troubleshooting · Call handling: Answering customer queries directly on the phone where required and maintaining accurate records · Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records. · Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones) · Explaining technical issues in a clear way to non-technical clients · Answering the phone in a professional manner and, if relevant passing on any information promptly.

Job Types: Fixed term contract, Apprenticeship
Contract length: 18 months

Salary: From £14,000.00 per year

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• London EC2M: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location