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Apprentice Engineer Birmingham, England

SCC

Full Time Birmingham, England 21000 GBP ANNUAL Today

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Apprentice Engineer

Location: Guildford - Reading and surrounding areas (South West - Field Working)

Contract Type: Apprenticeship

Salary Package: £21,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday. 37.5 Hours per week. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs

Interview Process: 2-stage process, initial interview via teams and a final stage interview in person.

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To deliver an effective and efficient customer focused service to all SCC clients, meeting service level agreements and customer expectations. Shift working may be required as part of this role. Attending customer sites to replace complete machines or associated equipment. To ensure the maintenance and warranty support of IT hardware and software products, is provided within the required Service Level Agreement (SLA).

Key responsibilities:

Ensure all training is completed relevant to apprenticeship requirements
To replace PC’s, Laptops, Printers and associated peripherals
Assist other engineers in the delivery of service to our customers
Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s requirements
Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch
Achieve KPI target of 5 visits / fix’s per day
Work overtime when required to do so
Following the company’s policies and procedures as detailed in the Engineering manual
Must be professional and presentable at all times
Must be able to embrace new technologies and adapt to change
To undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy

Skills and experience:

Knowledge of PC, Laptop, Printer & associated peripherals operation

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life

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