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Job Description
Contract Type: Permanent
Hours: 40 hours week
Location: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM1 1QH

Accelerate your career with a Mitie apprenticeship. Whether you're just starting out or you already have some experience, we'll give you all the support you need to build a brilliant and rewarding career.

A Mitie apprenticeship builds your skills and helps you gain high-level qualifications, all while gaining essential on-the-job experience – and of course, you'll be getting paid a competitive salary with amazing benefits too.

Mitie's a great place to work and we're proud to be a Top 100 Apprentice Employer where apprentices can grow, develop and thrive.

Our contribution to the environment and society, both within Mitie and in the communities we serve, continues to enhance people's lives and positively benefits our world by building a more sustainable future.

We're creating an environment where everyone has a voice and is treated equally, investing in equality, diversity and inclusion programmes which empower our colleagues to bring their true selves to work. We're proud that, again this year, we are listed in the UK Top 50 Inclusive Companies List.

We'll do all we can to support you at every step of your career, you just need to be yourself, bring ambition, drive and commitment to succeed in your chosen apprenticeship.

• You should have an interest and passion for your chosen apprenticeship pathway

• You should enjoy problem solving and getting practical, hands on experience

• You should be committed to learning and completing studies in your chosen pathway

• You will have Maths and English Level 4-9 or equivalent/ Scottish National 5 certificates grade A to C and you should be able to provide certificates at interview

Our values and behaviours

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
  • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  • We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  • Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  • Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

• To carry out duties in compliance with Mitie Technical Facilities Management Ltd Policies and Procedures.

• To ensure all activities are undertaken safely and in compliance with Health and Safety policy/legislation.

• To undertake tasks in a professional manner assuring the highest standard of workmanship.
• To adhere to and promote Mitie's values and behaviours.
• Take responsiblility for delivery of the highest levels of customer service.

Understand the business / contract objectives and work towards achieving these goals

Main duties

• Work with engineers to develop electrical skills, working methods and knowledge throughout the contract life
• Assist Engineers in completion of routine PPM tasks, Reactive tasks and minor works
• Learn and understand the requirement of permits, risk assessments and method statements.
• Understand the importance of record keeping and ensuring all records and log books are maintained and accurate
• Assist in small mechanical, plumbing and fabric tasks
• Ensure that all company issued equipment is kept in excellent condition (Tools, PPE, Equipment)
• Understand the requirement to adhere to clients operational procedures.
• Familiarise youirself with other departments and their procedures
• Learn and understand the company's systems (Maximo, People Support, Learning Hub, Mitie Intranet)
• Provide information and reports on educational attendance as requested.

• Understand the requirement to escalate any issues to the line manager to provide early warning of defects
• Support and assist other team members when requested

• Identify a minimum of 1 site hazard per month taking remedial action to resolve, report this to your line manager
• Attend site meetings and training when required.
• Complete E Learning courses as required or requested by your line manager
• Understand the procedure for quotes for materials and equipment to carry out repair works.
• Any other reasonable requests from the Supervisor / Line Manager

Person Specification

• GCSE English and Maths grade C and above (grade 4) or functional skills level 2
• Punctual and excellent attendance is necessary
• Willing to learn at college and in the workplace
• PC literate (Outlook/Word/Excel)
• Strong analytical skills
• Attention to detail
• Problem-solving skills
• Communication skill

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.