Apprentice Customer Service/Sales Plympton, England
Job description
This is an excellent office-based customer service support role that will allow you to develop and progress customer skills. You will be dealing with all sales enquiries and supporting the warranty and warehouse departments in busier times.
Apprenticeship summary
Annual wage
£11,000.00
Working week
Monday - Friday - 9am - 5pm (30 minutes unpaid lunch break)Total hours per week: 37.50
Apprenticeship level - Intermediate
Level 2 (GCSE)
What will the apprentice be doing?
Although this is an office-based role the company requires a Customer Service Apprentice to adapt to a variety of tasks. On a day to day basis you will answer incoming sales calls, providing pricing/stock/invoice information, raising and despatching orders.
Other tasks could include;
Dealing with various customer enquires (pricing/discounts) both through email and over the phone
Contacting freight/courier companies regarding delivery times
Maintaining adequate levels of stock
Assisting with billing issues/customer contact
Using in house systems to record warranty information/updates
Supporting warehouse packing and dispatching parts (only in busy times)
Other duties will include record keeping and general office/sales and customer support tasks as necessary
Basic IT skills, self-organisation and a confident nature are desirable. Training will be given on in-house programmes. This is a challenging but rewarding role working within a progressive company that has career prospect for future development.What training will the apprentice take and what qualification will the apprentice get at the end?
Full Customer Service Practitioner Standard - Level 2
On the job training to support role development
Off the job training (College attendance) to support qualification requirements
Employer to allocate dedicated training time to support Off The Job training requirements
Functional Skills support - Maths/English (if required)
What is the expected career progression after this apprenticeship?
With aptitude and ability, the candidate could easily progress to cover all aspects of customer service and technical support and that could progress onto other progression options upon successful completion of the Level 2 qualification.
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, InitiativeQualifications
GCSE or equivalent English (Grade 9* /A - 4/C) Desired
GCSE or equivalent Mathematics (Grade 9* /A - 4/C) DesiredThings to consider
Check travel arrangements before application due to location of company. Company are based on the Langage Industrial Estate with good public transport links. Part of qualification will require College attendance to support qualification requirements and College is based just off Marsh Mills, Plymouth.
About the employer
From its modest beginnings in 1980, Firebird Ltd has grown to become a leading manufacturer of heating products in the UK and Ireland. Today, the company is renowned for designing high quality, efficient heating products at its modern and highly automated factory.
FIREBIRD LTD
Phoenix House Langage Industrial Estate Plympton PL7 5ET
Training
Training provider
FOCUS TRAINING (SW) LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Job Types: Full-time, Apprenticeship
Salary: £11,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Plympton, PL7 5ET: reliably commute or plan to relocate before starting work (required)
Work Location: One location
