Apprentice Administrator Normanton, Yorkshire and the Humber, England
Job description
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a full time Apprentice Administrator to join our busy team at our Wakefield site.
Principal Responsibilities:
- Carry out administrative tasks with a high level of accuracy.
- Fulfil the learning requirements for the Apprenticeship qualification.
- Maintain accurate records.
- Develop strong relationships across the business.
Duties Include:
- Carry out administrative duties including answering the telephone, taking messages, filing, handling incoming and outgoing posts, emailing etc.
- Field enquiries from customers.
- Escalate customer complaints to the relevant person where required.
- Keep customer experience at the forefront of calls, having excellent customer conversations.
- Create reports as requested
- Follow all company processes, policies and procedures
- Undertake ad hoc duties as instructed
Skills/ Experience
- Good organisational and administration skills.
- Good communication skills, both orally and written.
- Comfortable speaking to customers via telephone.
- Ability to prioritise tasks to meet deadlines.
- Knowledge of Microsoft word and excel.
- Ability to maintain confidentiality
As part of the apprenticeship you will complete a Customer Service Level 3 Qualification. Your college work will mean attending online learning and the learning aspect will occupy 20% of your employed time with the rest spent learning on the job and supporting the team.
We offer a fantastic range of benefits that reflect the value we place on our employees and help make Aston Barclay Group a great place to work. These include:
- 25 days leave per annum + UK Bank Holidays
- The ability to purchase upto an additional 5 days leave per annum
- Enhanced sick/maternity/paternity/adoption policies
- Healthcare Cashback scheme on costs such as Dental, Optical and Physiotherapy
- Access to an online rewards scheme that gives you discounts and money back on everything from fashion, holidays, entertainment, car hire, health and beauty and even weekly shopping from major supermarkets
- Free Employee Assistance Program (also available to family dependants)
- Life assurance cover 2 x salary
- Christmas savings scheme
- Length of service awards
- Refer a friend recruitment incentive scheme
- Early finish on your birthday
Job Types: Full-time, Permanent, Apprenticeship
Salary: £5.98 per hour
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
