Apprentice Administration Assistant Stretford, North West England, England
Job description
DA Languages is looking for an Apprentice Administration Assistant to join our team!
The Administration Department provides support to all areas within the business as well as acting as the first point of contact for our interpreters and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business, whilst working towards your Business Administration Level 3!
Your Key Responsibilities
- Manage a large amount of inbound calls in a professional manner, provide advice, resolve queries and liaise with other departments
- Ensure full communication is kept with interpreters and clients regarding their bookings when dealing with any queries.
- Data entry, for example inputting bookings onto our booking portal.
- Work collaboratively with the booking co-ordinators to build up a successful relationship, also helping them when their workload is high.
- Develop good working relationships with clients' being sympathetic and understanding to their needs, whilst dealing with their queries efficiently and effectively
- Develop good working relationships with linguists ensuring their queries are dealt with efficiently and effectively.
- Assist other departments when administration support is needed.
- Work efficiently as a team to ensure all staff meet targets.
- Troubleshooting to ensure we provide the best possible service in unexpected scenarios.
- Assisting the Telephone Department with conference calls
- Supporting onboarding of new clients
Requirements:
- An energetic team player
- Keen to learn new skills
- Be able to work in a fast paced, pressured environment
- Keen to learn about how this role supports the wider business
- Attention to detail
- Have an interest to develop your knowledge in the interpreting translation language industry
- Be able to work under own initiative in a pro-active manner
Decisions and Judgements
- Evaluation of clients’ and colleagues needs by prioritising workloads during busy periods
- Proactively communicating with your team during increased workloads
- Answer interpreter and client queries on Interpreting Service rules and codes of practice
- Determine if queries or complaints must be escalated to management
What’s in it for you?
- Career progression opportunities in a fast growing business
- Flexible working post-training (4 days a week in office, 1 day at home)
- 22 days annual leave plus bank holidays, this increases with your service
- Enhanced Maternity and Paternity Pay
- Employee referral scheme and bonuses
- Free breakfast, fresh fruit and tea & coffee provided daily
- Part of Manchester Liftshare Community platform
- Exclusive access to PerkBox, a portal that offers retail discounts for stores such as ASOS, H&M, Adidas and freebies such as free drinks at Café Nero, learning perks, insurance savings and discounted gym memberships. Gain access to wellness resources such as online workouts and yoga, meditations, and hypnotherapy sessions
- Internal employee recognition schemes such as employee of the month and end of year awards
- Employee Assistance Program providing up to 4 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts
- Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions!
If you can bring enthusiasm, tenacity and a professional approach to work then apply today.
Applicants must be UK residents and possess the right to work in the UK. DA Languages is committed to the elimination of discrimination, be it direct or indirect, and will actively work with our staff and clients to ensure the equality of treatment for all, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.
Please note, a passed DBS check is required for the role.
Job Types: Full-time, Permanent
Salary: £11,561.00-£21,255.00 per year
Benefits:
- Company events
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Store discount
- Transport links
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- This role is hybrid with four days in the office per week and one day working from home after completion of training, please confirm your happy to proceed on this basis?
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Stretford (required)
Work Location: In person
