Appointment Coordinator/ Call Handler London
Job description
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge. To work in the booking centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems. PROBATIONARY PERIOD This post will be subject to a probationary period of 6 months. During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended Or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side. To register patients on the Patient Administration System To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time. To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame. To cancel and rebook patient appointments, following the guidelines issued by the relevant service. Moorfields Eye Hospital NHS Foundation Trust is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education. We have a reputation, developed over two centuries, for providing the highest quality of ophthalmic care. Our 2,300 staff are committed to sustaining and building on our pioneering legacy and ensuring we remain at the cutting edge of developments in ophthalmology. The post holder will be a member of the trust’s Booking Centre team reporting to the Booking Centre Team leader. You will be required to work closely with: Consultant surgeons and their teams Lead nurses Administrators Medical secretaries Assistant General Manager for Booking and Access Other operational management colleagues To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trust’s outpatient clinics based at City Road and its associated satellite units. To manage all GP referrals through the e-Referral System. To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To ensure adherence to the Trust’s Access Policy at all times. To work as part of a large administrative team and provide cross- cover as and when required.
