Appointment Booking Administrator Remote
Job description
About The Role
As an Appointment Booking Administrator you will be the point of contact for scheduling regional nursing teams and other departments for all enquiries relating to patient appointment bookings. An integral part of the role is contacting patients by telephone to book appointments. You will also be recording details of contact attempts, confirmed and declined visits and other key information in relevant systems including escalating any service issues, complaints and incidents to Scheduling Manager, assisting in any investigations and resolution.
We have a lot to offer at LloydsPharmacy Clinical Homecare, not only to the 100,000 patients we support but also to our employees. We have a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. You’ll have access to training and development programmes at all stages of your career through one of our many pathways - the opportunities are endless. In addition to the standard benefits that you would expect; 25 days annual leave plus bank holidays, company pension, bonus scheme, we offer:
- Market leading maternity, paternity and adoption leave
- Full support from our employee assistance programme including a health and well-being app
- Up to 50% staff discount at LloydsPharmacy in store and online!
About You
To be successful in this role you will need to have experience working in a fast paced environment where you have managed shifting priorities. You will have excellent communication skills both verbally and written with an ability to be calm in challenging situations. You will also need to be IT literate with experience of using Microsoft Office products, particularly Excel and have strong organisational skills with ability to prioritise and manage your workload.About Us
LloydsPharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. We provide care to more than 100,000 patients in their own home, at work, or in the community, ranging from straightforward delivery of medication to specialist nursing for complex conditions. We work in partnership with the NHS, pharmaceutical companies, and private medical insurers. Our range of treatments and conditions includes home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis and much more.
We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our talent acquisition team.
