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Application Support Associate

• 00105491

Job title: Application Support Associate

Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Circa £40,000 dependant on skills and experience

What you’ll be doing:

• Monitoring applications to ensure they are working optimally

• Applying fixes to failures within applications

• Maintenance of log files and general proactive maintenance and housekeeping of applications

• Working alongside Project teams to support new application implementations, existing application upgrades and configuration of integrations

• Taking part in OOH Support for a limited number of applications in the portfolio

• Keeping knowledge articles and team documentation up to date and relevant

• Following ITIL processes for Change Management as an example to ensure changes are implemented

Your skills and experiences:

Essential:

• Familiar working within ITIL aligned-processes – Request, Incident, Problem and Change Management

• Experience of Supplier Management – communicating with hosting providers and software vendor support teams

• Use of Service Management tools such as ServiceNow Service Desk

• Investigative and diagnostic skills

• Experience working with MS Office

Desirable:

• ITILv3 certification to at least foundation level an advantage

• Experience of Oracle and/or SQL Server databases

• Experience of Unix and Linux

• Experience of Oracle Weblogic, Oracle OSB and Oracle SOA

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Specialist Applications and Services Team:

The Specialist Application Services Team is a 2nd line support team, providing 2nd line support for in excess of 100 applications used by BAE Systems Submarines. The role is mainly working with and monitoring application that are installed on servers.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.”

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 11th July 2023

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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