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Application Support Engineer Remote

Solera

Full Time Remote 10.56 - 12.04 GBP Today

Job description

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Work in a global application support team supporting products all over the world
Manage application layer and work closely with development teams
Be an extension of development teams to harden products

What You’ll Do

Provide 24x7 On-call support on a rotational basis and effectively diagnose / triage / fix systems during outages
Effectively deploy applications by building automation suites.
Install, configure and tune middleware (Apache, Tomcat, IIS, Redis, ELK, etc)
Setup monitoring at all layers of application tech stack and resolve alerts quickly
Application performance tuning, outage troubleshooting / triage, short term / long term fixes
Work closely with development team to provide detailed information for product improvement
Reduce downtime with improved application architecture and redundancy
Create tools for standard triage; stack dump, centralized logging; to support defect resolution
Ensure design, infrastructure, process/operational documentation is up to date
Facilitate production deployments

What You’ll Bring

Experience in leading 24x7 support for highly critical customer facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
Strong familiarity with broad range of technologies: Windows/Linux, multi-tier web applications, middleware (web/app servers, containers, message queues, etc), containers, databases, networking, Citrix/VDI, etc
Strong affinity to automate repetitive tasks, leaning out processes that drive down outages and deliver quick results
Familiarity with Public & Private Cloud (AWS, Azure, GCP), VMware virtualized systems environments.
Knowledgeable of source control management and CI/CD.
Good understanding of application architecture, databases, knowledge of java, .net, python preferred
Networking architecture understanding (F5, haproxy)
Authentication; OpenID and CAS, Icinga, vmware, git, rundeck advantage
Ability to drive own bodies of work using Atlassian stack
Intellectual curiosity, and a can-do attitude

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

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