Application Support London, England
Job description
Key Responsibilities
Provide L2 and L3 Application Support for critical Swift Payments system used within the Payment Operations area.
Skills:
- At least 5+ Years of total experience with 3 years of
experience in a support role
- Knowledge or experience of some of the following will be a
distinct advantage:
o SWIFT
o UNIX
o AIX
o Oracle or other basic SQL
o MQ
- Perl or Shell programming skills desirable
- Experience in Banking Domain
- Experience in NFT Testing will also be beneficial
Responsibilities:
- Take ownership of issues and be proactive in coordinating
distributed teams to resolve issues within the specified SLAs.
- Work closely with the team to share and prioritise work
load for self and team members within cluster, consistent with any appropriate direction from customer.
- Will be required to provide on-call support on rota for Out
of Office hour support.
- Strong work ethic with an ability to learn on the job and
work well under pressure
- Strong analytical and debugging skills
- Ability to work with little supervision, but within boundaries
- Strong communication skills at all levels (written and oral)
- Strong analytical aptitude and logical reasoning ability
- Ability to work with multiple priorities
- Able to clearly define problems to others
- Capable of resolving complex technical issues and perform
root cause analysis
- Proactive problem solving experience, using judgement to
make decisions where no clear precedent may exist
- Strong work organisation and prioritisation skills
- As part of small tactical changes, undertake analysis, code
development & testing including test approach, implementation approach planning & production deployment.
- Engage with customer SME and any other stakeholders (3rd
parties) as needed.
- Prepare and submit status reports and Prepares and
maintains appropriate documentation.
- Contributes to the continuous improvement of the methods,
productivity and quality of work produced.
Job Type: Full-time
Salary: £29,750.18-£60,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- Application support: 4 years (required)
- swift: 3 years (required)
Work authorisation:
- United Kingdom (required)
