Application Support Analyst Remote
Job description
Role: Application Support Analyst
Location: Remote working, with regular travel to Head Office, Coalville.
Remote working
Full Time Position
NRS Healthcare provides a wide range of healthcare services for the NHS and other clients across the UK. To support the ambitions of the company and to provide the best services to clients the NRS technology team is growing. The team is looking for an experienced Application Support Analyst.
This critical role bridges the gap between 1st / 2nd line support and the software engineering teams. This is a fantastic opportunity to drive the optimisation of the support provided to our external and internal customers across a wide range of technology services.
What we look for in an Application Support Analyst
Essential
· An ability to communicate complex technical issues and solutions to an audience with a wide range of technical ability
· A strong analytical / problem solving ability
· Proven triage capabilities to determine the nature and cause of issues and customer concerns
· Ability to prioritise based on risk and impact
· Good interpersonal skills
· Proven experience of supporting a wide range of technologies
· Experience of working with a ticketing system
· Self-motivated
Desirable
· Experience of working in multi-discipline Agile teams
· ITIL
· Application performance monitoring
· MS PowerBi/SSRS
Technologies
· MS SQL Server
· Microsoft .NET
· Confluence / JIRA
In return we offer you the following;
· A chance to work as part of a great team doing a rewarding job
· Competitive salary and benefits
· Pension scheme
· Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks)
· Participation in our employee recognition scheme
· Pluralsight platform and scheduled time for learning and development
· Progression opportunities
NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
NRS Healthcare is also Disability Confident Committed registered
If you believe you have the necessary skills and experience for the Application Support Analyst role, then please send a CV and covering letter explaining why you should be considered for the position.
Job Type: Full-time
Salary: Up to £35,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Application question(s):
- Are you immediately available?
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
- C#: 1 year (required)
- .NET: 1 year (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: Remote
