Application Support Analyst London, England
Job description
An Application Support Analyst is required for a Fixed term Contract ending 26th March 2025 with British Transport Police (BTP) based in FHQ Camden, London.
BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast paced, operationally and commercially which is demanding, and constantly changing.
Key accountabilities will include:
- Investigate and resolve issues including performance monitoring.
- Provide advice or training to users, by devising corrections for faults, making general or site specific modifications
- Collaborate with the system's developers and/or with colleagues specialising in different areas, such as Database administration or Network support.
Further information about this vacancy can be found in the attached job description. The successful Application Support Analyst will be required to evidence the following skills:
- Extensive experience of providing applications support for one or more core business applications
- Extensive experience of developing and managing customer relationships
- Experience of delivering technical advice
In return for your experience, we can offer you:
- Salary: Up to £51,144.53 (£37269.91 base + up to 10% on call allowance + SFIA supplement of up to £7,312.52 + £2835.11 London Allowance if applicable)
- Yearly base salary increments (subject to satisfactory performance in last PDR year)
- Working from home allowance available to purchase suitable equipment for blended & home working
- 28 days annual leave plus bank holidays
- Flexible agile working approach
- Family friendly policies including up to 26 weeks paid maternity and adoption leave
- Bespoke benefits platform and access to Blue Light Card
- Development opportunities including fully funded apprenticeships
- Employee assistance programme and dedicated wellbeing hub
- Pension Scheme.
BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.
At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.
Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.
For more information on Positive Action please click here or email the team on [email protected]
In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 5 YEARS. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly. Clsoing date for applications 9th June 12pm.
BTP has undertaken a review of Police Staff pensions and as a result of this the Police Staff pension will be changing. The current police staff pension is a Defined Benefit scheme which is administered by the Railways Pension scheme. The new pension scheme which is launching is a Defined Contribution scheme which is administered by Royal London. The new pension scheme is awaiting formal approval and an introductory date is not finalised. The earliest this will be is June 2023. If you have any queries, please contact the recruitment team – [email protected]
Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to [email protected] prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum indicator of 3 / developing' or' 'Indicator 5 / no rating must have been achieved on the last reporting year PDR.
