Appliance Repair Technician San Francisco, CA
Job description
Appliance Repair Technician position with competitive earning potential and fully paid training!
Why an Appliance Repair Technician position may be right for you:
- Learn & grow - You enjoy learning and will have the opportunity to increase your skills and knowledge by working on our premium home appliances
- Hands on - You enjoy working with machines and using your hands to fix things
- Satisfaction from helping others – You feel satisfied when you’re able to make a customer happy and help make someone’s day easier.
- On the move – You enjoy being on the road instead of sitting in the office all day. Company van provided (for most locations).
Why a career with Miele USA is the path for you:
- Competitive pay – $22 – $30 an hour/base salary rate; depending on experience
- Miele Brand Expert Training – experienced and knowledgeable Miele trainers will teach and guide you so that you will have everything you need to succeed as a Miele technician.
- Fully-equipped – Miele provides all tools as well as uniforms and a company vehicle (most locations). Access to support via our Miele technician hotline.
- Peer mentoring – constant support and mentoring from supervisors and senior technicians
- Overtime opportunities – increase earning potential by putting in extra time
- Excellent Benefits Package – medical, dental, and vision benefits. Competitive premiums. Discount on premium(s) upon meeting requirement(s). $1,000 waiver option for those who choose to waive benefits!
- Paid Time Off – sick, personal and vacation time off in addition to paid holidays
- 401k Plan – option to contribute up to 100% with Miele matching up to 3%
- Tuition Reimbursement – up to $3,000 tuition reimbursement per year upon meeting eligibility requirements
- Numerous Employee Perks – gym membership discounts, fitness challenges, employee purchase program, pet insurance discount, employee referral program and more!
Job Responsibilities
- Travel to customer location to diagnose, troubleshoot and repair Miele appliances utilizing factory training, service manuals and computerized tools.
- Provide excellent customer experience by interacting with customer and giving guidance on proper use of equipment
- Maintain company vehicle and tools in organized, safe and working order.
- Complete all service calls and warranty documentation in an accurate and timely manner
- Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required.
Qualifications
- 3+ years appliance repair or relevant electrical experience (preferred)
- 1 year of customer service experience (preferred)
- High school diploma or general education degree (GED)
- A valid driver's license
- 100% local daily travel required
- Able to follow directions and processes to ensure quality service for our customers
- Comfortable using laptop and smartphones
- Able to read, write and comprehend instructions & memos in English
Physical Requirements
- Ability to sit, walk and crawl occasionally
- Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
- Ability to use hands repetitively and power/simple grasp constantly
- Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
- Physical ability to lift, pull and push products up to 50 pounds frequently
- Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
- Ability to carry items up to 6 feet occasionally
ABOUT MIELE
What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers. Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V'
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Tuition reimbursement
Schedule:
- 8 hour shift
- Overtime
COVID-19 considerations:
We have a rigorous protocol we follow to safeguard the health and safety of our employees and our customers.
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
- Appliance Repair: 3 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: On the road
