Apple Technical Specialist - Part-Time

Apple Technical Specialist - Part-Time Birmingham, England

Apple
Full Time Birmingham, England 10.56 - 12.04 GBP Today
Job description

Summary

Posted: Apr 13, 2023
Role Number:114438202
Do you love how it feels to help others? After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Both full-time and part-time jobs are available.

Key Qualifications

  • Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
  • Flexibility to regularly rotate through different technical specialties and skill sets
  • Ability to thrive on change as products evolve

Description

As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products. Note: Apple benefits programs vary by country and are subject to eligibility requirements.

Education & Experience

Additional Requirements

    • You have excellent time management skills and can make decisions quickly.
    • You maintain composure and customer focus while troubleshooting and solving issues.
    • You reassure customers when delivering product diagnoses and potential solutions.
    • You’re fluent in the local language.
    • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Apple Technical Specialist - Part-Time
Apple

www.apple.com
Cupertino, United States
Tim Cook
$10+ billion (USD)
10000+ Employees
Company - Public
Computer Hardware Development
1976
Related Jobs

All Related Listed jobs

petroleum engineer
Sherwoods Salisbury, England 41600 - 38480 GBP ANNUAL Today

Working in facilities maintenance has its challenges, but here at Sherwoods, we try to ensure that our culture helps make those challenges...

Receptionist
Gaucho London, England 14.5 GBP HOURLY Today

Support and assist the management team to maximise sales revenues through cover driving and business optimisation. They will be a Gaucho ambassador.

Class 2 HGV Driver
M Markovitz Ltd Chesterfield, England Today

The role will include multi drop delivery of orders to our independent/commercial customers. Multidrop delivery of customers orders including pallet drops in

Team Manager, Twilight
Waitrose United Kingdom 26700 - 40500 GBP ANNUAL Today

At times you'll manage the entire day to day operation to optimise sales, profitability, customer satisfaction and minimising wastage.

Sales Advisor
Seasalt Cornwall Bath, England 10.9 GBP HOURLY Today

Actively driving sales across channels by introducing customers to our website, using it as a selling tool and supporting with the processing of online orders.