AoM Decision Architect London, England
Job description
AoM Decision Architect
Location: London, Speechmark (Hybrid working)
Hours: 37.5
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.
As a key member of the Campaign Ops Centre of Excellence, the Logic Architect participates in the design and development of Always On Marketing (AoM) decision management solutions and decision frameworks.
They are responsible for applying the design principles of decision strategies into the solutions, which encompass inbound and outbound channels, real-time data events, indoing so understanding next-best-action and how this improves the customer experience. Covering both Consumer and SoHo segments
What will you be doing?
1. Designs and optimises the Decisioning Framework, including design principles, across multiple product, segment and channel touchpoints, in the context of off-line and real-time data inputs.
2. Translates business briefs, change requests and scenario requirements into omni-channel design briefs and decisioning tool configuration settings.
3. Supports Commercial Managers in formulating decisioning opportunities, including design, training and support and interpreting actuals vs expectations.
4. Runs simulations of scenarios resulting from suggested changes to the strategy and provides input to the customer strategy group.
5. Assesses requirements and writes briefs for new capabilities to support AoM communication requirements, from a business perspective, including routine and strategic customer data briefs and major enhancements to the decisioning platform.
Who are we looking for?
1. Experience in designing and implementing decision strategy framework solutions within Pega/AOM platforms.
2. Ability to work with IT specialists (internal and external) to direct build activity, address data quality issues, in doing so defining a performant infrastructure.
3. Experience in working across large customer data sets, preferably in large telco.
4. Accurate delivery under pressure, with a solid ability to resolve any conflict stemming from disparate ways of working across the business, or varying levels of understanding of AOM functionality
5. Ability to engage, motivate & upskill a team of data driven marketeers.
What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.
