AO Front Office Co-Ordinator Helensburgh, Scotland
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Location
About the job
Job summary
We are looking for a friendly, well-organised and adaptable AO Front Office Co-Ordinator to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and Administrative staff working within the Neptune Medical Centre.
Does this sound like the role for you? If so, we would love to hear from you!
Job description
The Medical Centre at Neptune provides primary healthcare to eligible military personnel within its Area of Responsibility. Services available include daily General Practitioner (GP) clinics, dispensary, physiotherapy, immunisations, audiology, minor surgery, Medical Category (MEDCAT) reviews, various Occupational Health services and Mental Health clinics.
The Front Office Co-ordinator will be working as part of the Medical Centre team and will be responsible for the provision of efficient and effective administrative support to the clinical team with a strong focus on the business need. The postholder may, from time to time, be required to undertake reception duties.
Person specification
Main details of the role include but are not limited to:
Supporting DPHC Neptune in the delivery of a safe and effective primary healthcare service within the firm base at unit level in order to enhance and sustain operational effectiveness in accordance with the Service Level Agreement.
Ensuring that all patients and visitors to the medical centre are welcomed, phones are answered promptly, and enquiries dealt with politely, sympathetically, and efficiently. Ensure that all compliments and complaints are passed directly to the PM or BSM.
- Completing all administrative tasks associated with Subject Access Requests (SARs) received into the Medical Centre in the absence of the Front Office Leading Medical Assistant (LMA). Ensure that appropriate response timelines are met.
- Ensuring scanning of all patient documentation onto the DMICP record is completed by the administration (admin) team within agreed timescales, reporting any issues to Practice Manager (PM) or Business Support Manager (BSM).
- Provide administrative support for clinical teams in screening and long-term condition recall process.
Please refer to the attached Terms of Reference for a full list of duties.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Making Effective Decisions
- Working Together
- Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
- Leadership
Benefits
- A culture encouraging inclusion and diversity.
- A Civil Service pension.
- Free parking.
- Access to gym.
- Access to dining facilities.
- Apprenticeship opportunities.
- Defence Discount Card.
Things you need to know
Selection process details
There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.
Travel to interview costs will not be reimbursed.
To be eligible to be considered for this role, qualifications and memberships detailed must be held in full, prior to submitting your application.
All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
We encourage all our employees and prospective ones to be fully vaccinated against COVID-19 subject to any exemptions that may apply. Please see the attached further information document for full details.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Please ensure you have read all the details in the important information link prior to applying.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
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