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MINIMUM REQUIREMENTS:

Education & Experience:

Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.

Minimum Knowledge, Skills and Abilities:

• Strong communication and interpersonal skills.
• Ability to provide excellent client service.
• Ability to apply diagnostic techniques for problem troubleshooting.
• Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

Preferred Knowledge, Skills and Abilities:

• Background in information technology and working with customers.
• Ability to quickly gain proficiency in new technologies.
• Organized, with an ability to prioritize time-sensitive assignments.
• Energetic, Creative, Curious and Flexible.
• Experience in supporting and troubleshooting Windows Operating Systems (8.1 and higher) and Apple iOS Operating Systems.
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills in English
• Demonstrated success in time management with the ability to prioritize tasks and projects
• Experience working with Microsoft Office Suite and Outlook.
• Experience with setup and configuration of end-user laptop and mobile device hardware, software, phones, monitors, printers, and peripherals.
• Creating and maintaining documentation in collaborative web based technology: Google Docs, Sheets, and Sites.
• Experience working with Cloud based applications like iCloud, Google Drive, Box, OneDrive, DropBox or equivalent.

Certifications and Licenses:

None

Preferred Education:

• Current student or recent graduate from a four-year college with major coursework in computer science, management information systems or closely related field of study.

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.
• Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
• Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
• Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

WORKING CONDITIONS:

• May require extended hours and weekends, on-call rotation.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $64,000 to $96,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Note: Not all unique aspects of the job are covered by this job description

• The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

• Consistent with its obligations under law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

*Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. *Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.