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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
The GCIB Client Outreach Support (COS) team partners with GCIB frontline in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) requirements. The team identifies and develops client connection in partnership with the GCIB business, reaches out and engage clients for required AML CDD documentation and acts as a coordination point for resolving issues/challenges with respect to client specific documentation requirements. In doing so, meeting the AML CDD standards and timeliness of completing the collection are key metrics along with adopting and expanding the process’ digitization across clients. In addition to the ongoing document engagement individuals within the team need to keep abreast of regulatory change that could influence a change in process and identify opportunities to drive positive internal and external client experience.

Responsibilities:

• Initial analysis on the population of clients that require assessment.
• Client population assigned to be reviewed for completeness and accuracy for documentation required based on client footprint, business executed and bank policies/procedures.
• Liaise with GCIB business to obtain client contact details and engagement preference.
• Access industry repositories as required to support documentation required.
• Proactively manage client portfolio to deliver documentation in line with schedule.
• Proactively work with GCIB business to ensure they are in informed of progress and potential risks that may negatively impact business/client.
• Proactively work with AML operations to ensure once such supporting documentation in available the necessary reviews and approvals are completed within the required schedule and reflected within the CDD systems

Skills:

• Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience desired
• Excellent verbal and written communications skills
• Good standard of operating MS Office Suite (Excel/Word/Outlook/Access)
• Organize work, prioritize tasks and handle multiple assignments simultaneously
• Successfully meet tight deadlines while ensuring data accuracy and integrity
• Work and execute with minimal supervision
• Proactively identify opportunities drive internal and external client experience
• Strong team and people skills
• Demonstrates data driven approach to decision making
• Must demonstrate a strong client focus
• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership
• Understands and respects cultural differences
• Conflict Resolution
• Change Management
• Critical Thinking
• Analytical Thinking
• Data Analysis
• Learning Agility
• Multitasking
• Strategic Thinking
• Problem Solving
• Risk Management

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

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