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Job description

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.
We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023.
As an Investigation Associate you will be working in our Investigation team, which is responsible for detecting and preventing money laundering and terrorist financing. In this role you will receive training to develop your knowledge of anti money laundering and counter terrorist financing typologies and investigative practices. Successful candidates will have a desire to start a career in financial crime prevention and benefit from personal and professional development opportunities while working on activities that help Starling Bank in the fight against financial crime.

Responsibilities:

• Supporting investigations in response to a variety of trigger events that include transaction monitoring alerts.
• Conducting objective, fair, thorough, and timely reviews into unusual activity that comply with internal policy and relevant legislation and regulation.
• Communicating with customers to establish circumstances in order to make a fair, logical decision.
• Maintaining accurate records.
• Supporting organisation of workflow.
• Escalating cases with high risk factors or financial crime trends identified to management
• Being willing to learn through awareness and training opportunities that will be mostly management-led.
• Supporting the growth of Starling by being proactive, raising risks, speaking up and providing solutions to digitise, automate and improve processes.
• Any other reasonable management request.

Requirements:

• Experience working in the financial services sector or financial crime prevention.
• Awareness of financial service firms obligations in respect of financial crime prevention.
• Desire to start a career in financial crime prevention.
• Quick learner with ability to work in a fast paced environment.
• Confident and able to make decisions.
• Good communicator.
• Enjoying working in a team environment.

Benefits:

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us:
We’re on a mission to radically reshape banking – and that starts with our brilliant team. We know that our bank is only as good as the people who build it. From customer support and engineering to marketing and business development, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.