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Job description

The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude and teamwork.

We are looking for dynamic thinking people who love to work in a busy role, love variety and can adapt to different situations quickly. The role of an ACA requires you to work safely with your decision making putting the heart of the patient first.

You would need to be available to attend a training course on a full time basis over a period of 15 working days (3 weeks). The course may be run from two training centres. You MUST be able to commit to undertaking the training course as outlined above.

**If you have been unsuccessful at interview in the last 3 months, we request that you please do not apply **

If you have experience of caring for people and proven customer care and communication skills with the public, then we would like to hear from you.

You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.

You need a full UK manual car driving licence, with one years driving experience. Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only. If you have more than 3 penalty points on your licence, there will be no exceptions to this rule and you will not progress any further through the recruitment and selection process.

We deliver Patient Transport Services in Cambridgeshire, Bedfordshire, Hertfordshire, North, and West Essex.

Our vision is underpinned by four goals:

• Be an exceptional place to work, volunteer and learn.
• Provide outstanding quality of care and performance.
• Be excellent collaborators and innovators as system partners.
• Be an environmentally and financially sustainable organisation.

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.

1. Maintain an appropriate level of care for patients, relevant to their
condition. This includes recognition of when additional skills or support
may be needed.
2. Record, process and share information / paperwork regarding patient
condition, care undertaken and observations to all appropriate
healthcare partners.
3. Adhere to Trust policy in respect of the control of confidential
information as outlined within the data protection act and the Caldicott
principles.
4. Drive a range of vehicles in a manner appropriate to the patient’s
condition and in accordance with Trust approved training criteria.
5. Complete all relevant operational documentation, e.g. daily routine
vehicle checks, patient listings and other information in accordance with
Trust policy and ISO9001:2008 requirements.
6. Maintain the vehicle in a sanitary condition in line with health & safety,
clinical waste management, occupational health, ISO9001:2008 and
clinical directorate guidelines. Ensure that all health and safety and
policy is adhered to within the working environment, whether within the
Trust’s premises or at treatment centres.
7. Maintain clear and regular communication with the Ambulance Liaison
Office and other Healthcare professionals / colleagues, in line with
agreed protocols, e.g. ISO and Caldicott. Ensure that the needs of the
patient are met and operational efficiency and effectiveness is
maintained.
8. Assist patients in their homes, both prior to and after transportation,
ensuring they have their basic needs catered for and their homes are
safe. This includes measuring, highlighting and reporting areas of risk
in line with Trust risk assessment procedures.
9. Physically manoeuvre and / or lift patients, including the use of Trust
supplied carrying aids, in circumstances where patients are unable to
manage alone, after undertaking a manual handling risk assessment
e.g. up and down stairs and within restricted spaces.
10.Ensure that patients are taken to and collected from the agreed
treatment area within the hospital or centre in a timely basis.
11.Provide any clinical assistance to the authorised level of competence in
all circumstances that require it.
12.Participate in equipment trials, working parties and highlighting areas of
potential personal and organisation service development.
13.Required to take personal responsibility for continued professional
development through the personal development review process, the
knowledge and skills framework and Trust training sessions