Amazon E-commerce Marketplace Assistant - Ecommerce Specialist Eastleigh, England
Job description
About us
Avalla is an extraordinary force driving innovation and sustainability in the home appliances industry. As pioneers in Chandlers Ford, United Kingdom, we are at the forefront of revolutionising everyday living.
With a commitment to renewable energy, we are proud to be a carbon-neutral company, dedicated to preserving our planet. For each order placed, we plant a tree, contributing to the restoration of natural habitats and creating a greener future.
At Avalla, we combine cutting-edge technology with visionary designs, crafted by our talented team of designers and engineers. Our products not only deliver functionality but also ignite imagination and elevate the aesthetics of every home.
Join Avalla and become part of our vibrant and collaborative work environment. Together, we are reshaping the future of home appliances, exceeding boundaries, and creating extraordinary experiences.
About the Role
As our Amazon E-commerce Marketplace Assistant, you will join us on our journey through fast growth and success. We are looking for an Amazon Marketplace Assistant to join our expanding channel management team, aiding the development and execution of our online retail strategies.
There is huge potential for the right candidate to progress with our company within the channel management function of the business.
Responsibilities
- Assist in the management of our Amazon UK, France, Germany, Italy, and Spain sales channels.
- Consistently monitor and manage all aspects of account health; Tracking the entire seller assurance SAFE-T Claim process across all transactions, upholding the A-to-Z Guarantee across the channel, raising and pursuing transaction dispute case logs.
- Adhere to Key Performance Indicators, consistently identifying areas for improvement of systems and processes.
- Propose, execute, and effectively log A/B tests and other Marketplace experiments aimed to increase sales and conversion rates.
- Utilise all customer feedback and reviews, alongside feedback received from other departments of Avalla, to update and reform the buying journey to ensure the best experience is upheld.
- Liaise with the customer service department to construct concise and clear instructions towards the approach to differing matters.
- Assist in the planning of new product launches and promotions on the Amazon platform.
- Maintain and monitor Amazon DSP campaigns.
About you
- Excellent organisational, and complex problem-solving skills.
- Strong verbal and written communication skills.
- Adaptable, positive, detail-orientated, and enthusiastic individual.
- Ability to work effectively within a team and multi-task effectively, holding a positive ‘can do’ attitude.
- Confident, with the ability to work functionally and communicate efficiently across all departments.
- Highly analytical and numerate mindset.
Skills and Experience
- Demonstrable experience with Amazon Seller Central (UK Market: Required, EU Market: Preferred)
- This role requires proficient Amazon knowledge, for example, experience in; A-Z Claims, Safe-T Claims, Chargeback disputes, A/B Experiments, Keyword Optimisation, A9 Optimisation, and monitoring of Performance Metrics.
- An extensive understanding of how the Amazon algorithm functions (Required)
- Educated to a Bachelor level in a relevant field (Preferred)
- IT proficiency, with a good knowledge of Excel and Microsoft Office (Required)
The Rewards
- Salary - We offer a starting salary between £22,500 - £25,000 dependent on experience.
- 24 days annual leave (plus public holidays)
- Day off for your birthday
- Company pension
- Free on-site parking and close to good public transport links
- Employee discount
- Development opportunities
Job Types: Full-time, Permanent
Salary: £22,500.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Eastleigh: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Please detail your E-commerce experience.
Experience:
- Amazon E-commerce: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
