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Job Summary:

• Responsible for training all staff in Service Delivery, i.e., HGV Drivers, Loaders
• Responsible for facilitating and training in-unit staff on specific training deliverables
• To ensure ongoing training of all staff maintaining the highest operational standards
• Undertake all normal direct duties falling within Service Delivery remit as and when required

Main Duties and Responsibilities:

• To ensure that all staff training is carried out in line with any training materials provide
• To continually overview the training requirements and to update procedures as required, or update existing procedures as requested
• To prepare and develop new training materials as and when required
• To ensure that staff are trained to the required standards to enable them to ensure an excellent service to the customer at all times.
• To accurately complete all associated paperwork, ensuring that all training is conducted appropriately recorded
• To performance assess staff against training provided as required
• To carry out duties with strict adherence to the Health & Safely Policy of the company.
• To cover the Service Delivery position as and when required or to undertake any other tasks as and when required.
• To liaise with and support Service Delivery Department as required
• To undertake airside audits as and when required.
• Upload all training documents and ensure the unit skills matrix is maintained and current.

Education

• Ideally educated to ‘A’ level / Diploma / NVQ equivalent with a full clean CAT C driving license.
• Preferably experienced in the field of customer services within the airline industry.
• Excellent spoken and written English.
• Experience of working & driving airside desirable, but not required.
• Knowledge and understanding of Health and Safety and Food Hygiene, Dft regulations an advantage.
• Knowledge of airport bylaws
• HGV licence Class 2

Work Experience:

• Ideally Driver Trainer experience
• Preferred Airside experience

Other Skills:

• Excellent interpersonal and communication skills
• Team building skills
• Administration skills
• Computer literate
• Self-motivated
• Flexibility and change-minded