Find More Than 10K+
United Kingdom Jobs

As Guest Service Agent, you will:

• Ensure a safe, seamless, extraordinary guest experience and ground operation with relentless attention to detail from departures to arrivals, including check-in, baggage handling, boarding, and arrivals while eliminating waiting or hassle, and working closely with ground handling and airport partners
• Ensure the safety and comfort of our customers and our team mates working collaboratively at all times with the Inflight and Guest Experience Teams
• Assist with pre and post flight activities including restocking of our Jets
• Be accountable and responsible for reading and following all safety notices issued within Centrik, our Safety Management tool
• Be responsible for safety & hazard reporting within Centrik or via the Safety Director/HR if more appropriate
• Support a just and positive safety culture through:adherence to company safety policies and procedures
• Attendance to all required safety and compliance training
• Adherence to all safety reporting requirements
• Attendance to all safety and compliance meetings

RESPONSIBILITIES

• Host and ‘check in’ our guests at private FBO Lounges.
• Document checks, onward travel assistance, and deal with any special requests. This will include both departure and arrival duties.
• Baggage Handling (tagging and weighing if required)
• Work alongside your Guest Service Agent Team, Flight Crew & Operations team harmoniously to make critical decisions regarding daily operations
• Be knowledgeable about guests by consuming and contributing to Guest Profiles on every shift to enable proactive, thoughtful, and personalized service and ensure consistency across the Guest Journey
• Prepare relevant documentation and materials for flights, including guest amenities, luggage tags, and more
• Understand flight schedules, time zones and plan accordingly
• Maintain a pristine and sanitary environment in the Lounge and other guest-facing spaces at all times
• Be well-versed and knowledgeable on all aspects of the Aero experience, including flight schedules, team members, menus, guest procedures
• Be proficient with technology, using Aero bespoke systems and be willing to advance in these skills
• Capture and deliver thoughtful feedback to the team in order to continuously improve operations and guest experience
• Restock Aero Jets on arrival ready for the next duty in collaboration with your Aero onboard team; support inventory management, occasional shopping trips for last minute supplies
• Be prepared for service recovery when required in circumstances such as irregular operations/delay/diversion.
• Constantly monitor the operational environment for any changes or concerns that might affect the safety or security of guests and crew, and notify relevant leaders as needed
• Ensure you are poised to deal with any safety or security incident that may come your way, and be proactive about stress, fatigue, or other factors that may impede your ability to safely execute operational duties

REQUIREMENTS

• Experience working in the aviation industry is preferred (either in the air or on the ground). Luxury hospitality experience is also a plus.
• Must be able to work on your feet for possible long duties. Fast-paced movement may be required when moving from one area of the airport or lounge to another.
• Must be able to move, pull, carry or lift at least 35lb. (luggage, parcels, etc.). Occasionally kneel, bend, crouch and climb as required.
• Shift hours may vary, and may start early morning or extend into the evening/split shift patterns.
• Candidates must have flexibility of schedule changes and be willing to work outside of 9-5 hours including weekends/evenings
• Must be willing to position to another Aero destination at very short notice (on Aero Jet or commercial flight)
• Must have the right to work in the UK.