Airline Representative Manchester, England
Job description
We are looking for flexible, part time employed associates to support our expanding business at Manchester Airport.
Global Air Support (GAS) has been assisting airlines with airport ground operations for over 14 years. We support a growing number of operators within the UK and are now expanding our services at Manchester Airport.
Do you conduct yourself professionally, are you self-confident and well mannered, are you polite and pride yourself on your customer service skills?
Are you able to analyse potential problems and make informed decisions and able to communicate professionally, acting always in the best interests of the airline and GAS?
If the answer is yes to the above, then this is a job for you!
Overall Objective
The role is to provide customer service representation to airline passengers and airline personnel during the turnaround of aircraft on inbound and outbound flights. The ideal candidate must be able to communicate effectively with airline passengers and personnel, third party companies, airport and airline authorities and whoever else as deemed necessary in order to provide an efficient, time critical turnaround of aircraft.
Responsibilities
- To be in attendance during the operational hours of the aircraft turnaround. ie. On arrival of the aircraft through to departure.
- To act at all times in the best interests of the airline and represent them in a high profile and professional manner
- Endeavour to assist and improve on-time performance
- Deal with questions and problems associated with travelling guests, including but not limited to; ticketing, passports, excess baggage, denied boarding, late check-in and missed flights
- To ensure all check-in desks are ready and staff are available 3 hours prior to the Scheduled Time of Departure. All relevant display boards and passenger information is made available
- Collect excess baggage charges where required. Monitoring and enforcing cabin bag allowance and make sure it is adhered to at check-in and at gate as per airline policy
- Meet aircraft at gate, liaise with crew, ensure smooth boarding process and correct loading process has been adhered to within the airline loading instructions
- Complete flight management report
- Assist handling agent and guests with lost baggage, general information, delayed flights, organising refreshments and HOTAC in accordance with the company policy
- Monitor and report on ground handling services, identifying weaknesses and areas of improvements
Experience
- Airport / Travel industry / Customer Service - Required
- Basic computer skills (excel, word, email) - Required
Qualifications
- Minimum level of education GCSE or equivalent - Required
- Valid Manchester Airport Pass - Preferred
Working Hours
- Dependent on Operational requirements currently between 0900 - 2300
- 4 days out of 7
- between 4-6 hours
Benefits
- Training is provided
- Car parking
- Company Pension
Other
- Must have access to email and computer for completing and sending management reports
Job Types: Part-time, Temp to perm
Part-time hours: 30 per week
Salary: £13.00 per hour
Benefits:
- Company pension
- On-site parking
Schedule:
- Day shift
- Night shift
- Weekend availability
Experience:
- AVIATION: 1 year (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Night shift (required)
- Day shift (preferred)
Work Location: In person
Expected start date: 24/08/2023
