Air Operations Coordinator
Job description
Description The Air Operations Coordinator is responsible for the service delivery of all import and export air freight shipments in the UK. Reporting to the Air Operations Manager. You will work closely with the Account Managers, Customs and Air Procurement Teams to ensure a first-class service for every customer with Air requirements. Key Responsibilities Managing Air freight shipments from A to Z (Import, Export & Cross Trade) Ability to produce shipping documents e.g. MAWB, HAWB & Manifest Supporting with customs clearance processes Arranging collections and deliveries Liaising with domestic and overseas partners Looking at ways to improve margin on a shipment level Raise spot quotations Understand the quoting process and the transition from Quote to live shipment Complete billing of a file in a timely manner Transparent, up to date communication with our clients Skills Knowledge and Expertise A minimum of 2 years experience in Air Freight Operations (Export experience preferable) Understanding of documentation to handle and Import / Export shipment Strong communication skills A customer-focused approach to solving problems Commercially minded Punctual DG knowledge preferable About Zencargo Zencargo is a digital-first freight forwarder & logistics provider. Our platform allows customers to book, maintain and keep track of their international freight as well as use analytics to drive intelligent supply chain decisions that help their businesses thrive. Whilst shipping is a complex trillion-dollar industry, you might be surprised to know that many of the processes that could be simplified with technology are currently done over the phone, by fax and email or even jotted down on scraps of paper Our services include ocean, air and rail freight as well as trucking and cargo insurance. We deliver significant time, paper and financial savings to our customers offering instant quoting, easy booking and an online dashboard to give them 360 degree, 24/7 visibility on their shipments. Shippers and their counterparts collaborate to oversee their logistics on Zencargo and all their supply chain data is stored together in the cloud making business analytics easier than ever. At Zencargo, we believe that technology can simplify logistical complexity and tear down barriers to trade. Automating trade and logistics operations and providing access to data and analysis will help companies to trade smarter and more efficiently, freeing businesses to concentrate on key outcomes. Only by combining human endeavour and technology, can we build smarter supply chains that know no borders. Life at Zencargo What’s in it for me? Zencargo is where you come to do something you're passionate about, and learn new things. We are in scale mode at Zencargo and we work to realistic growth targets and metrics. You will thrive here if you enjoy working in a scaling environment. As we grow we want you to grow with us. At Zencargo there is a huge opportunity to build your experience and grow your career. We want you to be part of the team for a long time to come, and we will focus on helping you get to where you want to be. We all have dreams and aspirations. As part of the Zencargo team, we ask you to deliver your optimum work and help us create real value for our customers and teams. Work, Life and Balance At Zencargo, we work hard! We do, however, realise that you have family, friends, interests and life outside the world of work. As a scaling business, we constantly evolve our reward and benefits approach. Here are some highlights! Generous Annual Leave Flexible, Remote and Hybrid Working Home Equipment Allowance Vitality Private Medical Insurance Annual L&D Budget Paid Volunteering Days Pension Scheme Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay Our Vision, Mission and Values Zencargo is a company driven by our Vision, Mission and Values. We conduct values interviews as part of our recruitment process to ensure we are able to hire top talent that embodies concepts that align with our core values and beliefs. Our Zencargo Vision - A world with smarter trade Our Zencargo Mission - To make customers' supply chain their competitive advantage Our Zencargo Values We Learn Fast and Grow We Build Trust We Take Ownership We Deliver Outcomes A Fair Chance Every role in the Zencargo team is open to applications from all sections of society. We believe in the superpowers and potential of everyone, regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, you. More than just encouraging your application, we're committed to conscious inclusion that (we hope and intend) cultivates an environment of belonging. We open our doors to those who share these motivations.
