Aftersales Manager Blackburn, England
Job description
The Opportunity
An exciting opportunity has arisen for an Aftersales Manager to join Swansway. Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to drive the performance of the teams within the aftersales operation and encourage them to work, efficiently and cohesively, to optimise performance and consistently provide customer excellence.
As an Aftersales Manager your responsibility is to ensure our customers aftersales needs are met, this will including ensuring all works are booked in promptly and all work is carried out to the required standard. Your teams will be responsible for upselling products to our customers and ensuring the aftersales department hits all KPIs.
More about the role:
- People management of the Aftersales team
- Ensuring customer satisfaction metrics are hit
- Hitting monthly KPIs/budgets
- Ensuring all repairs are fully compliant
- Daily reporting
- Ensuring all warranty reporting is complete
More about you:
- Currently a high achieving Aftersales Manager in a franchised dealership
- Hands-on leadership style, not afraid to roll your sleeves up and get stuck in
- Experience of working in a target driven environment
- Ability to lead from the front and engage with the full team
- Able to motivate and engage a large team to success
- Proven success in exceeding aftersales targets
- Goal orientated - hungry to be the best
A bit more about the family
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!
Benefits of working for Swansway Group:
- Free on-site parking
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Life Assurance- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
